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Respondus Monitor FAQ

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Respondus Monitor is a tool that will allow for proctored, or supervised, exams that students will take online. Respondus Monitor can help ensure exam integrity for students taking their tests online outside of a testing center. Respondus Monitor is an option that is used in conjunction with Respondus LockDown Browser.

You can view more information on how Respondus Monitor works by
viewing this helpful video
.

How is Respondus Monitor used by faculty?

Faculty can utilize Respondus Monitor to help protect the integrity of online exams delivered via Blackboard. Respondus Monitor is already installed within Blackboard as part of the Respondus LockDown Browser tool.

The benefits of using Respondus Monitor include:

  • Video and audio recording of students while they take their exams
  • Students are able to take their exams wherever they are
  • Students can take their exams when they are ready, at any time during test availability period

Does Respondus Monitor require the use of any additional software?

For students to use Respondus Monitor, they must have Respondus LockDown Browser installed on their computers. Instructions on how to install and use the LockDown Browser, in addition to installation files for Windows and Macintosh computer are located on our Respondus LockDown Browser information page.

Will users need to obtain any additional hardware?

Students taking exams using Respondus Monitor must have a microphone and webcam installed. On some computers, webcams and microphones may be built into the system already; in other cases students may have to purchase the devices. It is the student's responsibility to locate and purchase webcams and microphones that will be compatible with their computer.

Students who do not have the appropriate hardware can use one of the computers in St. Joe's Mac Lab (room 103) or the 3M Resource and Mentoring Center (Library 1st floor).

What are the Respondus Monitor system requirements?

Respondus Monitor can be used on PCs and Macs. The system requirements can be found at: respondus.com.

Additionally, viruses on the computer can affect Respondus LockDown Browser/Respondus Monitor and webcam behavior. Always use antivirus software to keep your computer safe.

How do I enable Respondus Monitor in my course?

Respondus Monitor is installed on our Blackboard system; however, you may need to enable it in your course. For information on enabling Respondus Monitor and setting up exams/quizzes to use Respondus Monitor, please see the Instructor Quick Start Guide.

How will students use Respondus Monitor to take their exams?

Students should review the Student Quick Start Guide for Respondus LockDown Browser/Respondus Monitor before taking an exam to ensure their webcam and microphone are working properly, and they have appropriate software (Adobe Flash Player) installed. Instructors may wish to consider including a link to the Student Quick Start Guide in Blackboard Learn so students will know what they need to do to prepare to take an exam that uses Respondus Monitor.

Students should also review the general online test taking guide before taking their first online exam.

Additionally, instructors should provide students with unlimited attempts to take a practice quiz. The practice quiz should be available for the entire semester. The practice quiz should have enough questions in it so that students can get an idea of what to expect when they take a test that requires Respondus LockDown Browser/Respondus Monitor. Every student, even those who will be using a computer in Xavier's computer lab, should be required to take the practice quiz before their first test that requires the use of Respondus LockDown Browser/Respondus Monitor.

Should students take a practice test?

Yes, students should be required to take a practice test. Instructors should provide students with unlimited attempts to take a practice test. The practice test should be available for the entire semester. The practice test should have enough questions in it so that students can get an idea of what to expect when they take a test that requires Respondus LockDown Browser/Respondus Monitor.

Every student, even those who will be using a computer in Xavier's computer lab, should be required to take the practice quiz before their first test that requires the use of Respondus LockDown Browser/Respondus Monitor.

Can I use my computer on a wireless network to take an exam with Respondus Monitor?

We strongly recommend using an Ethernet (wired) Internet connection while taking your exam in LockDown Browser. If you use a wireless, USB modem, laptop connect card, or mobile hotspot connection during an exam, you are more likely to run into problems due to dropped/interrupted connections to the Blackboard server. This is because the Blackboard server is more bandwidth intensive (especially during exams) than normal Internet surfing.

If you lose your Internet connection during the exam, it will lock up the browser and not allow you to save answers, move on to other questions, submit or exit the exam. Ethernet connections are the most stable connection to the Blackboard server. If you have a router, plugging directly into it when taking exams will reduce the chances of connection interruptions.

Can I use Respondus Monitor on Xavier's RUSHNET wireless network?

There have been some issues using Respondus LockDown Browser on Xavier's RUSHNET wireless network. Therefore, using RUSHNET is not recommended.

Faculty who want to connect to a wireless network on campus should connect to XULANET to setup Respondus LockDown Browser/Respondus Monitor test settings.

Students can 1) go to the Mac Lab (St. Joe room 103) or 3M Resource and Mentoring Center (1st floor Library) where there are computers they can use OR 2) bring their laptop to ITC (NCF room 209) where ITC personnel can connect their laptop to the wired network so the student can take their test. This setup is limited to two students at a time.

Can an iPad be used with Respondus Monitor/LockDown Browser?

The iPad Edition of "LockDown Browser" (available from iTunes) enables a student to use an iPad to take exams that require LockDown Browser. However, the instructor must first select a setting that permits the use of iPads for the exam. Review this knowledgebase article for more information.

Are there computers on campus students can use to take a test that requires Respondus Monitor?

The Mac Lab (St. Joe room 103) and 3M Resource and Mentoring Center (Library 1st floor) have Respondus LockDown Browser installed on computers that students can use to take exams that require Respondus LockDown Browser/Respondus Monitor.

I expected Respondus LockDown Browser to automatically launch when I clicked on the exam.

Respondus LockDown Browser is a separate application program from Internet Explorer, Firefox, Safari, etc. You must close ALL other programs on your computer, then start the Respondus LockDown Browser program BEFORE logging in to your course. When logged into the course through Respondus LockDown Browser, you will be able to take the exam.

I am trying to take an exam and I do not see the begin test button.

If you are not seeing the "Begin" button for your exam, but you are seeing a message indicating that Respondus LockDown Browser is required and a prompt to enter a password, then you are not currently logged in to the course using the Respondus LockDown Browser program. You should logout of the course, close your current web browser and all other open programs and applications on your computer. Then, start the Respondus LockDown Browser program and log in to your course through it. Navigate to the exam, and you should now see the "Begin" button.

I want to adjust the font size while inside the Respondus LockDown Browser program.

If the text in Respondus LockDown Browser is too small or too large, you should adjust the font size of the text in the browser before you start your exam. Adjust the font size in the Respondus LockDown Browser program before you login. To do so,

Windows:

  1. Launch the Respondus LockDown Browser program
  2. Click the Information-Settings icon in the upper left (the "i" button)
  3. Look for "Set Font Size"
  4. Choose the setting you'd prefer from the drop-down box and Apply
  5. Login to Blackboard, get into your course, and take the test

Mac:

  1. Launch the Respondus LockDown Browser program
  2. Click the About icon in the upper left corner of the menu bar
  3. Check the "Never use font size smaller than" box
  4. Choose the font size you prefer from the drop-down box and click the Close button
  5. Login to Blackboard, get into your course, and take the test

Is Respondus Monitor accessible to students with disabilities?

The short answer is yes. Respondus Monitor requires the use of Respondus LockDown Browser. Respondus LockDown Browser accessibility details are as follows:

The Mac version of LockDown Browser works with VoiceOver (the standard screen reader that comes with the Mac OS). LockDown Browser's functions and security remain the same when VoiceOver is used.

The Windows version of LockDown Browser (version 1.0.5.17 and newer) allows a student to use screen reader accessibility programs, such as JAWS and Windows-Eyes. However, the security level of LockDown Browser is lowered when screen readers are used. To address this, the instructor must enable a setting that permits specific students to use a screen reader application with LockDown Browser.

For more information on accessibility settings view this accessibility knowledgebase article.

Is Respondus Monitor training available?

The Center for the Advancement of Teaching (CAT) provides faculty training and support for Respondus LockDown Browser/Respondus Monitor. Visit CAT's website for Blackboard workshops or contact Janice Florent.

Students can get help by viewing this introduction to Respondus LockDown Browser/Respondus Monitor video and/or Student Quick Start Guide. If students still have questions they should contact their instructor.

Where can I find additional information (FAQs) for Respondus Monitor?

For additional FAQs visit the Knowledgebase at Respondus.com.

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