{"id":11486,"date":"2017-12-17T09:02:01","date_gmt":"2017-12-17T15:02:01","guid":{"rendered":"http:\/\/cat.xula.edu\/food\/?p=11486"},"modified":"2017-12-17T09:39:38","modified_gmt":"2017-12-17T15:39:38","slug":"brightspace-tip-16-help-resources","status":"publish","type":"post","link":"https:\/\/cat.xula.edu\/food\/brightspace-tip-16-help-resources\/","title":{"rendered":"Brightspace Tip #16: Help Resources"},"content":{"rendered":"<p><div align=\"center\">\n<a href=\"https:\/\/i0.wp.com\/dc95wa4w5yhv.cloudfront.net\/image-cache\/will-israel-be-saved_800_460_80_c1.jpg?ssl=1\" title=\"lifering\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/dc95wa4w5yhv.cloudfront.net\/image-cache\/will-israel-be-saved_800_460_80_c1.jpg?resize=460%2C299&#038;ssl=1\" alt=\"lifering in midair\" height=\"299\" width=\"460\"><\/a>\n<\/div>\n<\/p>\n<p>As you work on setting up your courses you may have questions. Here is a list of Brightspace help resources you can use to get answers to your questions.<\/p>\n<ul>\n<li><a href=\"http:\/\/cat.xula.edu\/food\/brightspace-documents\/\">Brightspace How-to Documents<\/a><\/li>\n<li><a href=\"http:\/\/cat.xula.edu\/food\/brightspace-faq\/\">Frequently Asked Questions (FAQs)<\/a><\/li>\n<li><a href=\"https:\/\/cat.xula.edu\/food\/?s=Brightspace+%2Brecap\">Brightspace Training Recaps<\/a><\/li>\n<li><a href=\"https:\/\/cat.xula.edu\/food\/topic\/brightspace\/\">Brightspace Tips<\/a><\/li>\n<li><a href=\"https:\/\/learn.xula.edu\/\">Brightspace Instructor Training Course<\/a><\/li>\n<li><a href=\"https:\/\/documentation.brightspace.com\/EN\/-\/-\/-\/welcome_page.htm\">Brightspace Help (on D2L's website)<\/a><\/li>\n<li><a href=\"https:\/\/community.brightspace.com\/\">Brightspace Community<\/a><\/li>\n<\/ul>\n<p><div align=\"center\">\n<a title=\"live chat icon\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/cat.xula.edu\/food\/wp-content\/uploads\/2017\/12\/D2L-Live-Chat.png?resize=192%2C106\" alt=\"Live Chat icon\" height=\"106\" width=\"192\"><\/a>\n<\/div>\n<\/p>\n<p>Additionally, if you are having difficulties using any of the course tools, you can get help from D2L. This <strong>help is available 24\/7 via Email and Live Chat<\/strong>. You will find links for Email Support and Live Chat Support in the Help menu on the NavBar (inside of Brightspace). You must be logged into Brightspace to access the Email and Live Chat Support links.<\/p>\n<p><div align=\"center\">\n<a title=\"Help Menu\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/cat.xula.edu\/food\/wp-content\/uploads\/2017\/12\/D2L-Help-Menu.png?resize=184%2C375\" alt=\"Help Menu\" height=\"375\" width=\"184\"><\/a>\n<\/div>\n<\/p>\n<p>Our Brightspace training continues in January. The upcoming <a href=\"https:\/\/cat.xula.edu\/events\/index.php?mode=index&status=all&tag=quickstart\">Brightspace Quick Start training sessions<\/a> are designed to help faculty to get their Brightspace courses up and running. The <a href=\"https:\/\/cat.xula.edu\/events\/\">Brightspace Drop-in sessions<\/a> are for faculty who are already familiar with navigating in Brightspace and just need to get a few questions answered. In that case, they can just \"drop-in\" and ask questions. <\/p>\n<p>If you did not get a chance to attend any of the Brightspace training sessions, consider attending one of the Quick Start sessions and\/or one of the Drop-in sessions. Please visit our <a href=\"https:\/\/cat.xula.edu\/events\/\">events page<\/a> for workshop details and to RSVP for upcoming Brightspace training sessions.<\/p>\n<h4>Want more information?<\/h4>\n<p><a href=\"http:\/\/xulacat.wikispaces.com\/Brightspace+FAQs\">Brightspace Migration FAQs<\/a><br \/>\nView all the <a href=\"https:\/\/cat.xula.edu\/food\/?s=Brightspace+%2Brecap\">Brightspace training recaps<\/a><br \/>\n<a href=\"http:\/\/cat.xula.edu\/food\/brightspace-tip-2-sandbox-courses\/\">Request a sandbox course<\/a><br \/>\nSign-up for <a href=\"https:\/\/cat.xula.edu\/events\/index.php?mode=index&status=all&tag=Brightspace\">Brightspace training sessions<\/a><br \/>\nYou can find <a href=\"https:\/\/documentation.brightspace.com\/EN\/-\/-\/-\/welcome_page.htm\">Brightspace help<\/a> at D2L's website.<br \/>\nJoin the <a href=\"https:\/\/community.brightspace.com\/\">Brightspace Community<\/a>.<br \/>\nTry these <a title=\"Brightspace How-to\" href=\"http:\/\/cat.xula.edu\/food\/brightspace-documents\/\">Brightspace How-To documents<\/a>.<br \/>\nVisit our <a title=\"Brightspace FAQs\" href=\"http:\/\/cat.xula.edu\/food\/brightspace-faq\/\">Brightspace FAQs<\/a> for additional Brightspace information<br \/>\nor <a title=\"Schedule 1-on-1\" href=\"http:\/\/jflorent.youcanbook.me\/\">schedule a one-on-one session<\/a>, <a title=\"Send email\" href=\"http:\/\/cat.xula.edu\/mail\/?to=31\">email<\/a>, or <br \/>call Janice Florent: (504) 520-7418.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>As you work on setting up your courses you may have questions. Here is a list of Brightspace help resources you can use to get answers to your questions. Brightspace How-to Documents Frequently Asked Questions (FAQs) Brightspace Training Recaps Brightspace Tips Brightspace Instructor Training Course Brightspace Help (on D2L's website) Brightspace Community Additionally, if you <a href=\"https:\/\/cat.xula.edu\/food\/brightspace-tip-16-help-resources\/\" class=\"more-link\">...continue reading<span class=\"screen-reader-text\"> \"Brightspace Tip #16: Help Resources\"<\/span><\/a><\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[403],"tags":[402,414],"class_list":{"0":"post-11486","1":"post","2":"type-post","3":"status-publish","4":"format-standard","6":"category-brightspace","7":"tag-brightspace","8":"tag-help","9":"h-entry","10":"hentry","11":"h-as-article"},"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p82MQk-2Zg","jetpack-related-posts":[{"id":14797,"url":"https:\/\/cat.xula.edu\/food\/brightspace-tip-133-help-resources\/","url_meta":{"origin":11486,"position":0},"title":"Brightspace Tip #133: Help Resources","author":"Janice Florent","date":"December 15, 2019","format":false,"excerpt":"As you work on setting up your courses you may have questions. Here is a list of Brightspace help resources you can use to get answers to your questions. Brightspace Tip #132: Setup Your Spring Courses Brightspace How-to Documents Frequently Asked Questions (FAQs) Brightspace Training Recaps Brightspace Tips Brightspace Instructor\u2026","rel":"","context":"In &quot;Brightspace Small Plates&quot;","block_context":{"text":"Brightspace Small Plates","link":"https:\/\/cat.xula.edu\/food\/topic\/brightspace\/"},"img":{"alt_text":"keyboard with Help key emphasized","src":"https:\/\/i0.wp.com\/cat.xula.edu\/food\/wp-content\/uploads\/2019\/12\/button-2076_640.jpg?resize=350%2C200","width":350,"height":200},"classes":[]},{"id":20572,"url":"https:\/\/cat.xula.edu\/food\/brightspace-tip-454-help-resources\/","url_meta":{"origin":11486,"position":1},"title":"Brightspace Tip #454: Help Resources","author":"Janice Florent","date":"July 24, 2024","format":false,"excerpt":"As you move forward with using Brightspace in your teaching and learning, you may have some Brightspace questions. Here is a list of Brightspace help resources you can use to get answers to your questions: Instructors Quick Start Tutorial Brightspace Virtual Assistant Brightspace How-to Documents Frequently Asked Questions (FAQs) Brightspace\u2026","rel":"","context":"In &quot;Brightspace Small Plates&quot;","block_context":{"text":"Brightspace Small Plates","link":"https:\/\/cat.xula.edu\/food\/topic\/brightspace\/"},"img":{"alt_text":"F1 Help key","src":"https:\/\/i0.wp.com\/cdn.pixabay.com\/photo\/2010\/12\/13\/10\/00\/button-2076_960_720.jpg?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":21085,"url":"https:\/\/cat.xula.edu\/food\/brightspace-tip-488-help-resources\/","url_meta":{"origin":11486,"position":2},"title":"Brightspace Tip #488: Help Resources","author":"Janice Florent","date":"December 27, 2024","format":false,"excerpt":"As you move forward with using Brightspace in your teaching and learning, you may have some Brightspace questions. Here is a list of Brightspace help resources you can use to get answers to your questions: Instructors Quick Start Tutorial Lumi Chat (formerly Brightspace Virtual Assistant) Brightspace How-to Documents Frequently Asked\u2026","rel":"","context":"In &quot;Brightspace Small Plates&quot;","block_context":{"text":"Brightspace Small Plates","link":"https:\/\/cat.xula.edu\/food\/topic\/brightspace\/"},"img":{"alt_text":"F1 Help key","src":"https:\/\/i0.wp.com\/cdn.pixabay.com\/photo\/2010\/12\/13\/10\/00\/button-2076_960_720.jpg?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":21503,"url":"https:\/\/cat.xula.edu\/food\/brightspace-tip-521-help-resources\/","url_meta":{"origin":11486,"position":3},"title":"Brightspace Tip #521: Help Resources","author":"Janice Florent","date":"July 23, 2025","format":false,"excerpt":"As you move forward with using Brightspace in your teaching and learning, you may have some Brightspace questions. Here is a list of Brightspace help resources you can use to get answers to your questions: Instructors Quick Start Tutorial Lumi Chat (formerly Brightspace Virtual Assistant) Brightspace How-to Documents Frequently Asked\u2026","rel":"","context":"In &quot;Brightspace Small Plates&quot;","block_context":{"text":"Brightspace Small Plates","link":"https:\/\/cat.xula.edu\/food\/topic\/brightspace\/"},"img":{"alt_text":"F1 Help key","src":"https:\/\/i0.wp.com\/cdn.pixabay.com\/photo\/2010\/12\/13\/10\/00\/button-2076_960_720.jpg?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":11374,"url":"https:\/\/cat.xula.edu\/food\/brightspace-tip-10-tests-and-surveys-training-recap\/","url_meta":{"origin":11486,"position":4},"title":"Brightspace Tip #10: Tests and Surveys Training Recap","author":"Janice Florent","date":"November 15, 2017","format":false,"excerpt":"This week\u2019s \"Tests and Surveys\" training focused on using tests, surveys, and self-assessments in Brightspace. In case you missed this week\u2019s training sessions or if you attended one of the training sessions and want to recap what was covered, you can review these resources: Workshop Presentation Slides (pdf) Quizzes and\u2026","rel":"","context":"In &quot;Brightspace Small Plates&quot;","block_context":{"text":"Brightspace Small Plates","link":"https:\/\/cat.xula.edu\/food\/topic\/brightspace\/"},"img":{"alt_text":"keep calm and let's recap","src":"https:\/\/i0.wp.com\/cat.xula.edu\/food\/wp-content\/uploads\/2017\/10\/Keep_Calm_Lets_Recap.png?resize=350%2C200","width":350,"height":200},"classes":[]},{"id":11476,"url":"https:\/\/cat.xula.edu\/food\/brightspace-tip-15-quick-start-training-recap\/","url_meta":{"origin":11486,"position":5},"title":"Brightspace Tip #15: Quick Start Training Recap","author":"Janice Florent","date":"December 16, 2017","format":false,"excerpt":"This week\u2019s \"Quick Start Training\" was designed to provide faculty with some basic information to help get their Brightspace courses up and running quickly. In case you missed this week\u2019s training sessions or if you attended one of the training sessions and want to recap what was covered, you can\u2026","rel":"","context":"In &quot;Brightspace Small Plates&quot;","block_context":{"text":"Brightspace Small Plates","link":"https:\/\/cat.xula.edu\/food\/topic\/brightspace\/"},"img":{"alt_text":"keep calm and let's recap","src":"https:\/\/i0.wp.com\/cat.xula.edu\/food\/wp-content\/uploads\/2017\/10\/Keep_Calm_Lets_Recap.png?resize=350%2C200","width":350,"height":200},"classes":[]}],"_links":{"self":[{"href":"https:\/\/cat.xula.edu\/food\/wp-json\/wp\/v2\/posts\/11486","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cat.xula.edu\/food\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cat.xula.edu\/food\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cat.xula.edu\/food\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/cat.xula.edu\/food\/wp-json\/wp\/v2\/comments?post=11486"}],"version-history":[{"count":20,"href":"https:\/\/cat.xula.edu\/food\/wp-json\/wp\/v2\/posts\/11486\/revisions"}],"predecessor-version":[{"id":11513,"href":"https:\/\/cat.xula.edu\/food\/wp-json\/wp\/v2\/posts\/11486\/revisions\/11513"}],"wp:attachment":[{"href":"https:\/\/cat.xula.edu\/food\/wp-json\/wp\/v2\/media?parent=11486"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cat.xula.edu\/food\/wp-json\/wp\/v2\/categories?post=11486"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cat.xula.edu\/food\/wp-json\/wp\/v2\/tags?post=11486"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}