{"id":15200,"date":"2020-03-27T07:12:04","date_gmt":"2020-03-27T12:12:04","guid":{"rendered":"http:\/\/cat.xula.edu\/food\/?p=15200"},"modified":"2020-03-27T07:12:04","modified_gmt":"2020-03-27T12:12:04","slug":"brightspace-tip-148-help-resources","status":"publish","type":"post","link":"https:\/\/cat.xula.edu\/food\/brightspace-tip-148-help-resources\/","title":{"rendered":"Brightspace Tip #148: Help Resources"},"content":{"rendered":"<p><div align=\"center\">\n<a title=\"help\" href=\"https:\/\/pixabay.com\/illustrations\/road-sign-help-street-sign-shield-464648\/\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/cdn.pixabay.com\/photo\/2014\/09\/28\/10\/36\/road-sign-464648_1280.jpg?resize=512%2C362&#038;ssl=1\" alt=\"Help road signs\" width=\"512\" height=\"362\" class=\"aligncenter><\/a>\n<\/div>\n<\/p>\n<p>As you continue to teach remotely during this disruption, you may have questions. Here is a list of Brightspace help resources you can use to get answers to your questions.<\/p>\n<ul>\n<li><a href=\"http:\/\/cat.xula.edu\/food\/brightspace-documents\/\">Brightspace How-to Documents<\/a><\/li>\n<li><a href=\"http:\/\/cat.xula.edu\/food\/brightspace-faq\/\">Frequently Asked Questions (FAQs)<\/a><\/li>\n<li><a href=\"https:\/\/cat.xula.edu\/food\/?s=Brightspace+%2Brecap\">Brightspace Training Recaps<\/a><\/li>\n<li><a href=\"https:\/\/cat.xula.edu\/food\/topic\/brightspace\/\">Brightspace Tips<\/a><\/li>\n<li><a href=\"https:\/\/learn.xula.edu\/\">Brightspace Instructor Training Course<\/a><\/li>\n<li><a href=\"https:\/\/documentation.brightspace.com\/EN\/-\/-\/-\/welcome_page.htm\">Brightspace Help (on D2L's website)<\/a><\/li>\n<li><a href=\"https:\/\/community.brightspace.com\/\">Brightspace Community<\/a><\/li>\n<\/ul>\n<p><div align=\"center\">\n<a title=\"live chat icon\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/cat.xula.edu\/food\/wp-content\/uploads\/2017\/12\/D2L-Live-Chat.png?resize=192%2C106\" alt=\"Live Chat icon\" height=\"106\" width=\"192\"><\/a>\n<\/div>\n<\/p>\n<p>Additionally, if you are having difficulties using any of the course tools, you can get help from D2L. This <strong>help is available 24\/7 via Email and Live Chat<\/strong>. You will find links for Email Support and Live Chat Support in the Help menu on the NavBar (inside of Brightspace). You must be logged into Brightspace to access the Email and Live Chat Support links.<\/p>\n<p><div align=\"center\">\n<a title=\"Help Menu\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/cat.xula.edu\/food\/wp-content\/uploads\/2017\/12\/D2L-Help-Menu.png?resize=184%2C375\" alt=\"Help Menu\" height=\"375\" width=\"184\"><\/a>\n<\/div>\n<\/p>\n<h4>Want more information?<\/h4>\n<p>Visit our <a href=\"https:\/\/catwiki.xula.edu\/KeepTeachingXULA\">#KeepTeachingXULA<\/a> wiki resource<br \/>\nView all the <a href=\"https:\/\/cat.xula.edu\/food\/?s=Brightspace+%2Brecap\">Brightspace training recaps<\/a><br \/>\n<a href=\"http:\/\/catwiki.xula.edu\/index.php\/Brightspace_Known_Issues\">Brightspace Known Issues<\/a><br \/>\n<a href=\"http:\/\/cat.xula.edu\/food\/brightspace-tip-2-sandbox-courses\/\">Request a sandbox course<\/a><br \/>\nSign-up for <a href=\"https:\/\/cat.xula.edu\/events\/\">Brightspace training sessions<\/a><br \/>\nYou can find <a href=\"https:\/\/documentation.brightspace.com\/EN\/-\/-\/-\/welcome_page.htm\">Brightspace help<\/a> at D2L's website.<br \/>\nJoin the <a href=\"https:\/\/community.brightspace.com\/\">Brightspace Community<\/a>.<br \/>\nTry these <a title=\"Brightspace How-to\" href=\"http:\/\/cat.xula.edu\/food\/brightspace-documents\/\">Brightspace How-To documents<\/a>.<br \/>\nVisit our <a title=\"Brightspace FAQs\" href=\"http:\/\/cat.xula.edu\/food\/brightspace-faq\/\">Brightspace FAQs<\/a> for additional Brightspace information<br \/>\nor <a title=\"Schedule 1-on-1\" href=\"http:\/\/jflorent.youcanbook.me\/\">schedule a one-on-one session<\/a>, <a title=\"Send email\" href=\"http:\/\/cat.xula.edu\/mail\/?to=31\">email<\/a>, or<br \/>\ncall Janice Florent: (504) 520-7418.<\/p>\n<p><strong>Note: Are you doing something innovative in Brightspace or perhaps you've discovered a handy tip? Share how you are using Brightspace in your teaching and learning in <a href=\"https:\/\/cat.xula.edu\/food\/brightspace-tip-117-educator-share-showcase\/\">The Orange Room<\/a>.<\/strong><\/p>\n<p><small>Image credit: <a href=\"https:\/\/pixabay.com\/illustrations\/road-sign-help-street-sign-shield-464648\/\">Image<\/a> by geralt from <a href=\"https:\/\/pixabay.com\/service\/license\/\">Pixabay<\/a><\/small><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[403],"tags":[402,414],"class_list":{"0":"post-15200","1":"post","2":"type-post","3":"status-publish","4":"format-standard","6":"category-brightspace","7":"tag-brightspace","8":"tag-help","9":"h-entry","10":"hentry","11":"h-as-article"},"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p82MQk-3Xa","jetpack-related-posts":[{"id":11616,"url":"https:\/\/cat.xula.edu\/food\/brightspace-tip-20-training-recaps-and-help-resources\/","url_meta":{"origin":15200,"position":0},"title":"Brightspace Tip #20: Training Recaps and Help Resources","author":"Janice Florent","date":"January 25, 2018","format":false,"excerpt":"In case you missed the Brightspace training sessions or if you attended one of the training sessions and want to recap what was covered, you can review these resources: Brightspace Tip #5: Introduction to Brightspace Training Recap Brightspace Tip #6: Keep Students Engaged Between Class Meetings Training Recap Brightspace Tip\u2026","rel":"","context":"In &quot;Brightspace Small Plates&quot;","block_context":{"text":"Brightspace Small Plates","link":"https:\/\/cat.xula.edu\/food\/topic\/brightspace\/"},"img":{"alt_text":"in case you missed it","src":"https:\/\/atcrump.files.wordpress.com\/2016\/09\/recap.jpg?w=350&h=200&crop=1","width":350,"height":200},"classes":[]},{"id":17923,"url":"https:\/\/cat.xula.edu\/food\/brightspace-tip-294-help-resources\/","url_meta":{"origin":15200,"position":1},"title":"Brightspace Tip #294: Help Resources","author":"Janice Florent","date":"January 14, 2022","format":false,"excerpt":"","rel":"","context":"In &quot;Brightspace Small Plates&quot;","block_context":{"text":"Brightspace Small Plates","link":"https:\/\/cat.xula.edu\/food\/topic\/brightspace\/"},"img":{"alt_text":"Help road signs","src":"https:\/\/i0.wp.com\/cdn.pixabay.com\/photo\/2014\/09\/28\/10\/36\/road-sign-464648_1280.jpg?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":18565,"url":"https:\/\/cat.xula.edu\/food\/brightspace-tip-335-help-resources\/","url_meta":{"origin":15200,"position":2},"title":"Brightspace Tip #335: Help Resources","author":"Janice Florent","date":"August 2, 2022","format":false,"excerpt":"","rel":"","context":"In &quot;Brightspace Small Plates&quot;","block_context":{"text":"Brightspace Small Plates","link":"https:\/\/cat.xula.edu\/food\/topic\/brightspace\/"},"img":{"alt_text":"F1 Help key","src":"https:\/\/i0.wp.com\/cdn.pixabay.com\/photo\/2010\/12\/13\/10\/00\/button-2076_960_720.jpg?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":18931,"url":"https:\/\/cat.xula.edu\/food\/brightspace-tip-362-help-resources\/","url_meta":{"origin":15200,"position":3},"title":"Brightspace Tip #362: Help Resources","author":"Janice Florent","date":"December 12, 2022","format":false,"excerpt":"","rel":"","context":"In &quot;Brightspace Small Plates&quot;","block_context":{"text":"Brightspace Small Plates","link":"https:\/\/cat.xula.edu\/food\/topic\/brightspace\/"},"img":{"alt_text":"F1 Help key","src":"https:\/\/i0.wp.com\/cdn.pixabay.com\/photo\/2010\/12\/13\/10\/00\/button-2076_960_720.jpg?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":20043,"url":"https:\/\/cat.xula.edu\/food\/brightspace-tip-421-help-resources\/","url_meta":{"origin":15200,"position":4},"title":"Brightspace Tip #421: Help Resources","author":"Janice Florent","date":"December 19, 2023","format":false,"excerpt":"","rel":"","context":"In &quot;Brightspace Small Plates&quot;","block_context":{"text":"Brightspace Small Plates","link":"https:\/\/cat.xula.edu\/food\/topic\/brightspace\/"},"img":{"alt_text":"F1 Help key","src":"https:\/\/i0.wp.com\/cdn.pixabay.com\/photo\/2010\/12\/13\/10\/00\/button-2076_960_720.jpg?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":11887,"url":"https:\/\/cat.xula.edu\/food\/brightspace-tip-29-training-recaps-and-help-resources\/","url_meta":{"origin":15200,"position":5},"title":"Brightspace Tip #29: Training Recaps and Help Resources","author":"Janice Florent","date":"May 2, 2018","format":false,"excerpt":"In case you missed the Brightspace training sessions or if you attended one of the training sessions and want to recap what was covered, you can review these resources: Brightspace Tip #5: Introduction to Brightspace Training Recap Brightspace Tip #6: Keep Students Engaged Between Class Meetings Training Recap Brightspace Tip\u2026","rel":"","context":"In &quot;Brightspace Small Plates&quot;","block_context":{"text":"Brightspace Small Plates","link":"https:\/\/cat.xula.edu\/food\/topic\/brightspace\/"},"img":{"alt_text":"in case you missed 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