{"id":18931,"date":"2022-12-12T09:23:10","date_gmt":"2022-12-12T15:23:10","guid":{"rendered":"https:\/\/cat.xula.edu\/food\/?p=18931"},"modified":"2022-12-12T09:23:10","modified_gmt":"2022-12-12T15:23:10","slug":"brightspace-tip-362-help-resources","status":"publish","type":"post","link":"https:\/\/cat.xula.edu\/food\/brightspace-tip-362-help-resources\/","title":{"rendered":"Brightspace Tip #362: Help Resources"},"content":{"rendered":"<p><div align=\"center\">\n<a title=\"help\" href=\"https:\/\/pixabay.com\/photos\/button-buttons-computer-design-key-2076\/\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/cdn.pixabay.com\/photo\/2010\/12\/13\/10\/00\/button-2076_960_720.jpg?resize=480%2C320&#038;ssl=1\" alt=\"F1 Help key\" width=\"480\" height=\"320\" class=\"aligncenter><\/a>\n<\/div>\n<\/p>\n<p>As you move forward with teaching and learning, you may have Brightspace questions. Here is a list of Brightspace help resources you can use to get answers to your questions:<\/p>\n<ul>\n<li><a href=\"https:\/\/catwiki.xula.edu\/Brightspace:_Instructors_Quick_Start_Tutorial\">Instructors Quick Start Tutorial<\/a><\/li>\n<li><a href=\"http:\/\/cat.xula.edu\/food\/brightspace-documents\/\">Brightspace How-to Documents<\/a><\/li>\n<li><a href=\"http:\/\/cat.xula.edu\/food\/brightspace-faq\/\">Frequently Asked Questions (FAQs)<\/a><\/li>\n<li><a href=\"https:\/\/cat.xula.edu\/food\/?s=Brightspace+%2Brecap\">Brightspace Training Recaps<\/a><\/li>\n<li><a href=\"https:\/\/cat.xula.edu\/food\/topic\/brightspace\/\">Brightspace Tips<\/a><\/li>\n<li><a href=\"https:\/\/documentation.brightspace.com\/EN\/-\/-\/-\/welcome_page.htm\">Brightspace Help (on D2L's website)<\/a><\/li>\n<li><a href=\"https:\/\/community.brightspace.com\/\">Brightspace Community<\/a><\/li>\n<\/ul>\n<p><div align=\"center\">\n<a title=\"live chat icon\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/cat.xula.edu\/food\/wp-content\/uploads\/2017\/12\/D2L-Live-Chat.png?resize=192%2C106\" alt=\"Live Chat icon\" height=\"106\" width=\"192\"><\/a>\n<\/div>\n<\/p>\n<p>Additionally, if you are having difficulties using any of the course tools, you can get help from D2L. This <strong>help is available 24\/7 via Email and Live Chat<\/strong>. You will find links for Email Support and Live Chat Support in the Help menu on the NavBar (inside of Brightspace). You must be logged into Brightspace to access the Email and Live Chat Support links.<\/p>\n<p><div align=\"center\">\n<a title=\"Help Menu\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/cat.xula.edu\/food\/wp-content\/uploads\/2022\/01\/Brightspace-help.png?resize=246%2C478\" alt=\"Help Menu\" alt=\"help menu\" height=\"478\" width=\"246\"><\/a>\n<\/div>\n<\/p>\n<h2>Want more information?<\/h2>\n<p>View all the <a href=\"https:\/\/cat.xula.edu\/food\/?s=Brightspace+%2Brecap\">Brightspace training recaps<\/a><br \/>\n<a href=\"https:\/\/catwiki.xula.edu\/Brightspace:_Instructors_Quick_Start_Tutorial\">Instructors Quick Start Tutorial<\/a><br \/>\n<a href=\"https:\/\/community.brightspace.com\/s\/article\/All-Release-Notes\">Continuous Delivery release notes<\/a><br \/>\n<a href=\"http:\/\/catwiki.xula.edu\/index.php\/Brightspace_Known_Issues\">Brightspace Known Issues<\/a><br \/>\n<a href=\"http:\/\/cat.xula.edu\/food\/brightspace-tip-2-sandbox-courses\/\">Request a sandbox course<\/a><br \/>\nSign-up for <a href=\"https:\/\/cat.xula.edu\/events\/\">Brightspace training sessions<\/a><br \/>\nYou can find <a href=\"https:\/\/documentation.brightspace.com\/EN\/-\/-\/-\/welcome_page.htm\">Brightspace help<\/a> at D2L's website.<br \/>\nJoin the <a href=\"https:\/\/community.brightspace.com\/\">Brightspace Community<\/a>.<br \/>\nTry these <a title=\"Brightspace How-to\" href=\"http:\/\/cat.xula.edu\/food\/brightspace-documents\/\">Brightspace How-To documents<\/a>.<br \/>\nVisit our <a title=\"Brightspace FAQs\" href=\"http:\/\/cat.xula.edu\/food\/brightspace-faq\/\">Brightspace FAQs<\/a> for additional Brightspace information<br \/>\nor <a title=\"Schedule 1-on-1\" href=\"http:\/\/jflorent.youcanbook.me\/\">schedule a one-on-one session<\/a>, <a title=\"Send email\" href=\"http:\/\/cat.xula.edu\/mail\/?to=31\">email<\/a>, or <br \/>call Janice Florent: (504) 520-7418.<\/p>\n<p><strong>Note: Are you doing something innovative in Brightspace or perhaps you've discovered a handy tip? Share how you are using Brightspace in your teaching and learning in <a href=\"https:\/\/cat.xula.edu\/food\/brightspace-tip-189-educator-share-showcase\/\">The Orange Room<\/a>.<\/strong><\/p>\n<p><small>Image credit: <a href=\"https:\/\/pixabay.com\/photos\/button-buttons-computer-design-key-2076\/\">Image<\/a> by PublicDomainPictures from <a href=\"https:\/\/pixabay.com\/service\/license\/\">Pixabay<\/a><\/small><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[403],"tags":[402,414],"class_list":{"0":"post-18931","1":"post","2":"type-post","3":"status-publish","4":"format-standard","6":"category-brightspace","7":"tag-brightspace","8":"tag-help","9":"h-entry","10":"hentry","11":"h-as-article"},"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p82MQk-4Vl","jetpack-related-posts":[{"id":11616,"url":"https:\/\/cat.xula.edu\/food\/brightspace-tip-20-training-recaps-and-help-resources\/","url_meta":{"origin":18931,"position":0},"title":"Brightspace Tip #20: Training Recaps and Help Resources","author":"Janice Florent","date":"January 25, 2018","format":false,"excerpt":"In case you missed the Brightspace training sessions or if you attended one of the training sessions and want to recap what was covered, you can review these resources: Brightspace Tip #5: Introduction to Brightspace Training Recap Brightspace Tip #6: Keep Students Engaged Between Class Meetings Training Recap Brightspace Tip\u2026","rel":"","context":"In &quot;Brightspace Small Plates&quot;","block_context":{"text":"Brightspace Small Plates","link":"https:\/\/cat.xula.edu\/food\/topic\/brightspace\/"},"img":{"alt_text":"in case you missed it","src":"https:\/\/atcrump.files.wordpress.com\/2016\/09\/recap.jpg?w=350&h=200&crop=1","width":350,"height":200},"classes":[]},{"id":17923,"url":"https:\/\/cat.xula.edu\/food\/brightspace-tip-294-help-resources\/","url_meta":{"origin":18931,"position":1},"title":"Brightspace Tip #294: Help Resources","author":"Janice Florent","date":"January 14, 2022","format":false,"excerpt":"","rel":"","context":"In &quot;Brightspace Small Plates&quot;","block_context":{"text":"Brightspace Small Plates","link":"https:\/\/cat.xula.edu\/food\/topic\/brightspace\/"},"img":{"alt_text":"Help road signs","src":"https:\/\/i0.wp.com\/cdn.pixabay.com\/photo\/2014\/09\/28\/10\/36\/road-sign-464648_1280.jpg?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":18565,"url":"https:\/\/cat.xula.edu\/food\/brightspace-tip-335-help-resources\/","url_meta":{"origin":18931,"position":2},"title":"Brightspace Tip #335: Help Resources","author":"Janice Florent","date":"August 2, 2022","format":false,"excerpt":"","rel":"","context":"In &quot;Brightspace Small Plates&quot;","block_context":{"text":"Brightspace Small Plates","link":"https:\/\/cat.xula.edu\/food\/topic\/brightspace\/"},"img":{"alt_text":"F1 Help key","src":"https:\/\/i0.wp.com\/cdn.pixabay.com\/photo\/2010\/12\/13\/10\/00\/button-2076_960_720.jpg?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":20043,"url":"https:\/\/cat.xula.edu\/food\/brightspace-tip-421-help-resources\/","url_meta":{"origin":18931,"position":3},"title":"Brightspace Tip #421: Help Resources","author":"Janice Florent","date":"December 19, 2023","format":false,"excerpt":"","rel":"","context":"In &quot;Brightspace Small Plates&quot;","block_context":{"text":"Brightspace Small Plates","link":"https:\/\/cat.xula.edu\/food\/topic\/brightspace\/"},"img":{"alt_text":"F1 Help key","src":"https:\/\/i0.wp.com\/cdn.pixabay.com\/photo\/2010\/12\/13\/10\/00\/button-2076_960_720.jpg?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":15200,"url":"https:\/\/cat.xula.edu\/food\/brightspace-tip-148-help-resources\/","url_meta":{"origin":18931,"position":4},"title":"Brightspace Tip #148: Help Resources","author":"Janice Florent","date":"March 27, 2020","format":false,"excerpt":"","rel":"","context":"In &quot;Brightspace Small Plates&quot;","block_context":{"text":"Brightspace Small Plates","link":"https:\/\/cat.xula.edu\/food\/topic\/brightspace\/"},"img":{"alt_text":"Help road signs","src":"https:\/\/i0.wp.com\/cdn.pixabay.com\/photo\/2014\/09\/28\/10\/36\/road-sign-464648_1280.jpg?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":11887,"url":"https:\/\/cat.xula.edu\/food\/brightspace-tip-29-training-recaps-and-help-resources\/","url_meta":{"origin":18931,"position":5},"title":"Brightspace Tip #29: Training Recaps and Help Resources","author":"Janice Florent","date":"May 2, 2018","format":false,"excerpt":"In case you missed the Brightspace training sessions or if you attended one of the training sessions and want to recap what was covered, you can review these resources: Brightspace Tip #5: Introduction to Brightspace Training Recap Brightspace Tip #6: Keep Students Engaged Between Class Meetings Training Recap Brightspace Tip\u2026","rel":"","context":"In &quot;Brightspace Small Plates&quot;","block_context":{"text":"Brightspace Small Plates","link":"https:\/\/cat.xula.edu\/food\/topic\/brightspace\/"},"img":{"alt_text":"in case you missed 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