{"id":19383,"date":"2023-10-19T15:04:33","date_gmt":"2023-10-19T20:04:33","guid":{"rendered":"https:\/\/cat.xula.edu\/food\/?p=19383"},"modified":"2024-12-22T08:50:43","modified_gmt":"2024-12-22T14:50:43","slug":"brightspace-tip-413-brightspace-virtual-assistant","status":"publish","type":"post","link":"https:\/\/cat.xula.edu\/food\/brightspace-tip-413-brightspace-virtual-assistant\/","title":{"rendered":"Brightspace Tip #413: Brightspace Virtual Assistant"},"content":{"rendered":"<p>Brightspace Virtual Assistant (BVA) is a new AI-based help tool that is integrated directly into Brightspace. The BVA appears as a pop-up from the speech bubble button in the bottom right-hand corner of the screen. <\/p>\n<figure id=\"attachment_19932\" aria-describedby=\"caption-attachment-19932\" style=\"width: 1503px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/i0.wp.com\/cat.xula.edu\/food\/wp-content\/uploads\/2023\/10\/BVA-1.png\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" data-attachment-id=\"19932\" data-permalink=\"https:\/\/cat.xula.edu\/food\/brightspace-tip-413-brightspace-virtual-assistant\/bva-1\/\" data-orig-file=\"https:\/\/i0.wp.com\/cat.xula.edu\/food\/wp-content\/uploads\/2023\/10\/BVA-1.png?fit=1503%2C947&amp;ssl=1\" data-orig-size=\"1503,947\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"BVA-1\" data-image-description=\"\" data-image-caption=\"&lt;p&gt;Click the Brightspace Virtual Assistant icon to ask a question&lt;\/p&gt;\n\" data-medium-file=\"https:\/\/i0.wp.com\/cat.xula.edu\/food\/wp-content\/uploads\/2023\/10\/BVA-1.png?fit=300%2C189&amp;ssl=1\" data-large-file=\"https:\/\/i0.wp.com\/cat.xula.edu\/food\/wp-content\/uploads\/2023\/10\/BVA-1.png?fit=625%2C394&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/cat.xula.edu\/food\/wp-content\/uploads\/2023\/10\/BVA-1.png?resize=625%2C394\" alt=\"Brightspace Virtual Assistant speech bubble located in lower right-hand corner of web page\" width=\"625\" height=\"394\" class=\"size-full wp-image-19932\" srcset=\"https:\/\/i0.wp.com\/cat.xula.edu\/food\/wp-content\/uploads\/2023\/10\/BVA-1.png?w=1503&amp;ssl=1 1503w, https:\/\/i0.wp.com\/cat.xula.edu\/food\/wp-content\/uploads\/2023\/10\/BVA-1.png?resize=300%2C189&amp;ssl=1 300w, https:\/\/i0.wp.com\/cat.xula.edu\/food\/wp-content\/uploads\/2023\/10\/BVA-1.png?resize=1024%2C645&amp;ssl=1 1024w, https:\/\/i0.wp.com\/cat.xula.edu\/food\/wp-content\/uploads\/2023\/10\/BVA-1.png?resize=768%2C484&amp;ssl=1 768w, https:\/\/i0.wp.com\/cat.xula.edu\/food\/wp-content\/uploads\/2023\/10\/BVA-1.png?resize=960%2C605&amp;ssl=1 960w, https:\/\/i0.wp.com\/cat.xula.edu\/food\/wp-content\/uploads\/2023\/10\/BVA-1.png?w=1250 1250w\" sizes=\"auto, (max-width: 625px) 100vw, 625px\" \/><\/a><figcaption id=\"caption-attachment-19932\" class=\"wp-caption-text\">Click the <strong>Brightspace Virtual Assistant<\/strong> icon to ask a question<\/figcaption><\/figure>\n<p>The tool provides immediate access to help documentation so users do not have to do research in another browser tab or window. After typing in a question, the tool provides persona-specific documentation available in <a href=\"https:\/\/community.d2l.com\/brightspace\/categories\/higher-ed-postsecondary\">Brightspace Community<\/a>.<\/p>\n<figure id=\"attachment_19933\" aria-describedby=\"caption-attachment-19933\" style=\"width: 1503px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/i0.wp.com\/cat.xula.edu\/food\/wp-content\/uploads\/2023\/10\/BVA-2.png\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" data-attachment-id=\"19933\" data-permalink=\"https:\/\/cat.xula.edu\/food\/brightspace-tip-413-brightspace-virtual-assistant\/bva-2\/\" data-orig-file=\"https:\/\/i0.wp.com\/cat.xula.edu\/food\/wp-content\/uploads\/2023\/10\/BVA-2.png?fit=1503%2C947&amp;ssl=1\" data-orig-size=\"1503,947\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"BVA-2\" data-image-description=\"\" data-image-caption=\"&lt;p&gt;Brightspace Virtual Assistant dialog box&lt;\/p&gt;\n\" data-medium-file=\"https:\/\/i0.wp.com\/cat.xula.edu\/food\/wp-content\/uploads\/2023\/10\/BVA-2.png?fit=300%2C189&amp;ssl=1\" data-large-file=\"https:\/\/i0.wp.com\/cat.xula.edu\/food\/wp-content\/uploads\/2023\/10\/BVA-2.png?fit=625%2C394&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/cat.xula.edu\/food\/wp-content\/uploads\/2023\/10\/BVA-2.png?resize=625%2C394\" alt=\"Brightspace Virtual Assistant dialog box\" width=\"625\" height=\"394\" class=\"size-full wp-image-19933\" srcset=\"https:\/\/i0.wp.com\/cat.xula.edu\/food\/wp-content\/uploads\/2023\/10\/BVA-2.png?w=1503&amp;ssl=1 1503w, https:\/\/i0.wp.com\/cat.xula.edu\/food\/wp-content\/uploads\/2023\/10\/BVA-2.png?resize=300%2C189&amp;ssl=1 300w, https:\/\/i0.wp.com\/cat.xula.edu\/food\/wp-content\/uploads\/2023\/10\/BVA-2.png?resize=1024%2C645&amp;ssl=1 1024w, https:\/\/i0.wp.com\/cat.xula.edu\/food\/wp-content\/uploads\/2023\/10\/BVA-2.png?resize=768%2C484&amp;ssl=1 768w, https:\/\/i0.wp.com\/cat.xula.edu\/food\/wp-content\/uploads\/2023\/10\/BVA-2.png?resize=960%2C605&amp;ssl=1 960w, https:\/\/i0.wp.com\/cat.xula.edu\/food\/wp-content\/uploads\/2023\/10\/BVA-2.png?w=1250 1250w\" sizes=\"auto, (max-width: 625px) 100vw, 625px\" \/><\/a><figcaption id=\"caption-attachment-19933\" class=\"wp-caption-text\">Brightspace Virtual Assistant dialog box<\/figcaption><\/figure>\n<p>Persona-specific information is derived from the user\u2019s role in Brightspace, for example:<\/p>\n<ul>\n<li>Instructors can find persona-specific step-by-step guides and video tutorials on how to set up a course and other activities.<\/li>\n<li>Students\/Learners can find help documentation related to their Brightspace how-to questions without having to leave the page.<\/li>\n<li>Administrators can find resources to complete tasks with how-to instructions available directly in the right-hand corner of their page.<\/li>\n<\/ul>\n<p>All users have the option for further assistance. Brightspace Virtual Assistant contains options to Ask the Community or to contact Support for further assistance by email or chatting with a live agent.<\/p>\n<p>Brightspace Virtual Assistant is available in all four EUS-supported languages: English (CA), French (CA), Spanish, and Brazilian Portuguese. The user\u2019s chosen Language and Locale settings in their profile determine the language of the Brightspace Virtual Assistant output messages, the language of the support articles provided, and the language of the support received by email, or chat.<\/p>\n<p><strong>Note:<\/strong> If a user\u2019s chosen Language and Locale setting is not supported, the default language is English.<\/p>\n<p><strong>Update:<\/strong> Brightspace Virtual Assistant was renamed Lumi Chat in September 2024.<\/p>\n<h2>Want more information?<\/h2>\n<p><a href=\"https:\/\/community.d2l.com\/brightspace\/kb\/articles\/26543-about-lumi-chat\">Brightspace Virtual Assistant<\/a> (i.e. Lumi Chat)<\/p>\n<p>View current, past, and preview upcoming <a href=\"https:\/\/community.d2l.com\/brightspace\/categories\/release-notes-en\">Continuous Delivery release notes<\/a><br \/>\n<a href=\"https:\/\/catwiki.xula.edu\/Brightspace:_Instructors_Quick_Start_Tutorial\">Instructors Quick Start Tutorial<\/a><br \/>\n<a href=\"http:\/\/catwiki.xula.edu\/index.php\/Brightspace_Known_Issues\">Brightspace Known Issues<\/a><br \/>\n<a href=\"http:\/\/cat.xula.edu\/food\/brightspace-tip-2-sandbox-courses\/\">Request a sandbox course<\/a><br \/>\nSign-up for <a href=\"https:\/\/cat.xula.edu\/events\/\">Brightspace training sessions<\/a><br \/>\nYou can find <a href=\"https:\/\/community.d2l.com\/brightspace\/categories\/higher-ed-postsecondary\">Brightspace help<\/a> at D2L's website.<br \/>\nJoin the <a href=\"https:\/\/community.d2l.com\/brightspace\/categories\/higher-ed-postsecondary\">Brightspace Community<\/a>.<br \/>\nTry these <a title=\"Brightspace How-to\" href=\"http:\/\/cat.xula.edu\/food\/brightspace-documents\/\">Brightspace How-To documents<\/a>.<br \/>\nVisit our <a title=\"Brightspace FAQs\" href=\"http:\/\/cat.xula.edu\/food\/brightspace-faq\/\">Brightspace FAQs<\/a> for additional Brightspace information<br \/>\nor <a title=\"Schedule 1-on-1\" href=\"http:\/\/jflorent.youcanbook.me\/\">schedule a one-on-one session<\/a>, <a title=\"Send email\" href=\"http:\/\/cat.xula.edu\/mail\/?to=31\">email<\/a>, or<br \/>\ncall Janice Florent: (504) 520-7418.<\/p>\n<p><strong>Note: Are you doing something innovative in Brightspace or perhaps you've discovered a handy tip? Share how you are using Brightspace in your teaching and learning in <a href=\"https:\/\/cat.xula.edu\/food\/brightspace-tip-189-educator-share-showcase\/\">The Orange Room<\/a>.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Brightspace Virtual Assistant (BVA) is a new AI-based help tool that is integrated directly into Brightspace. The BVA appears as a pop-up from the speech bubble button in the bottom right-hand corner of the screen. The tool provides immediate access to help documentation so users do not have to do research in another browser tab <a href=\"https:\/\/cat.xula.edu\/food\/brightspace-tip-413-brightspace-virtual-assistant\/\" class=\"more-link\">...continue reading<span class=\"screen-reader-text\"> \"Brightspace Tip #413: Brightspace Virtual Assistant\"<\/span><\/a><\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[403],"tags":[500,402,414],"class_list":{"0":"post-19383","1":"post","2":"type-post","3":"status-publish","4":"format-standard","6":"category-brightspace","7":"tag-artificial-intelligence","8":"tag-brightspace","9":"tag-help","10":"h-entry","11":"hentry","12":"h-as-article"},"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p82MQk-52D","jetpack-related-posts":[{"id":21091,"url":"https:\/\/cat.xula.edu\/food\/brightspace-tip-486-lumi-chat\/","url_meta":{"origin":19383,"position":0},"title":"Brightspace Tip #486: Lumi Chat","author":"Janice Florent","date":"December 22, 2024","format":false,"excerpt":"Lumi Chat (formerly Brightspace Virtual Assistant) is an AI-based help tool that is integrated directly into Brightspace. Lumi Chat appears as a pop-up from the speech bubble button in the bottom right-hand corner of the screen. The tool provides immediate access to help documentation so users do not have to\u2026","rel":"","context":"In &quot;Brightspace Small Plates&quot;","block_context":{"text":"Brightspace Small Plates","link":"https:\/\/cat.xula.edu\/food\/topic\/brightspace\/"},"img":{"alt_text":"Lumi Chat speech bubble located in lower right-hand corner of web page","src":"https:\/\/i0.wp.com\/cat.xula.edu\/food\/wp-content\/uploads\/2023\/10\/BVA-1.png?resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/cat.xula.edu\/food\/wp-content\/uploads\/2023\/10\/BVA-1.png?resize=350%2C200 1x, https:\/\/i0.wp.com\/cat.xula.edu\/food\/wp-content\/uploads\/2023\/10\/BVA-1.png?resize=525%2C300 1.5x, https:\/\/i0.wp.com\/cat.xula.edu\/food\/wp-content\/uploads\/2023\/10\/BVA-1.png?resize=700%2C400 2x, https:\/\/i0.wp.com\/cat.xula.edu\/food\/wp-content\/uploads\/2023\/10\/BVA-1.png?resize=1050%2C600 3x, https:\/\/i0.wp.com\/cat.xula.edu\/food\/wp-content\/uploads\/2023\/10\/BVA-1.png?resize=1400%2C800 4x"},"classes":[]},{"id":21106,"url":"https:\/\/cat.xula.edu\/food\/brightspace-tip-487-december-continuous-delivery-updates\/","url_meta":{"origin":19383,"position":1},"title":"Brightspace Tip #487: December Continuous Delivery Updates","author":"Janice Florent","date":"December 26, 2024","format":false,"excerpt":"D2L (the company that owns Brightspace) uses Continuous Delivery to update our Brightspace system. The Continuous Delivery model gives us regular monthly updates allowing for incremental and easily integrated changes with no downtime required for our Brightspace system. Our Continuous Delivery update occurs on the 4th Thursday of each month.\u2026","rel":"","context":"In &quot;Brightspace Small Plates&quot;","block_context":{"text":"Brightspace Small Plates","link":"https:\/\/cat.xula.edu\/food\/topic\/brightspace\/"},"img":{"alt_text":"the word update written on a chalk board","src":"https:\/\/i0.wp.com\/cat.xula.edu\/food\/wp-content\/uploads\/2018\/06\/update-1672363_640.jpg?resize=350%2C200","width":350,"height":200},"classes":[]},{"id":20572,"url":"https:\/\/cat.xula.edu\/food\/brightspace-tip-454-help-resources\/","url_meta":{"origin":19383,"position":2},"title":"Brightspace Tip #454: Help Resources","author":"Janice Florent","date":"July 24, 2024","format":false,"excerpt":"As you move forward with using Brightspace in your teaching and learning, you may have some Brightspace questions. Here is a list of Brightspace help resources you can use to get answers to your questions: Instructors Quick Start Tutorial Brightspace Virtual Assistant Brightspace How-to Documents Frequently Asked Questions (FAQs) Brightspace\u2026","rel":"","context":"In &quot;Brightspace Small Plates&quot;","block_context":{"text":"Brightspace Small Plates","link":"https:\/\/cat.xula.edu\/food\/topic\/brightspace\/"},"img":{"alt_text":"F1 Help key","src":"https:\/\/i0.wp.com\/cdn.pixabay.com\/photo\/2010\/12\/13\/10\/00\/button-2076_960_720.jpg?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":20355,"url":"https:\/\/cat.xula.edu\/food\/brightspace-tip-445-april-continuous-delivery-updates\/","url_meta":{"origin":19383,"position":3},"title":"Brightspace Tip #445: April Continuous Delivery Updates","author":"Janice Florent","date":"April 25, 2024","format":false,"excerpt":"D2L (the company that owns Brightspace) uses Continuous Delivery to update our Brightspace system. The Continuous Delivery model gives us regular monthly updates allowing for incremental and easily integrated changes with no downtime required for our Brightspace system. Our Continuous Delivery update occurs on the 4th Thursday of each month.\u2026","rel":"","context":"In &quot;Brightspace Small Plates&quot;","block_context":{"text":"Brightspace Small Plates","link":"https:\/\/cat.xula.edu\/food\/topic\/brightspace\/"},"img":{"alt_text":"the word update written on a chalk board","src":"https:\/\/i0.wp.com\/cat.xula.edu\/food\/wp-content\/uploads\/2018\/06\/update-1672363_640.jpg?resize=350%2C200","width":350,"height":200},"classes":[]},{"id":20107,"url":"https:\/\/cat.xula.edu\/food\/brightspace-tip-435-january-continuous-delivery-updates\/","url_meta":{"origin":19383,"position":4},"title":"Brightspace Tip #435: January Continuous Delivery Updates","author":"Janice Florent","date":"January 25, 2024","format":false,"excerpt":"D2L (the company that owns Brightspace) uses Continuous Delivery to update our Brightspace system. The Continuous Delivery model gives us regular monthly updates allowing for incremental and easily integrated changes with no downtime required for our Brightspace system. Our Continuous Delivery update occurs on the 4th Thursday of each month.\u2026","rel":"","context":"In &quot;Brightspace Small Plates&quot;","block_context":{"text":"Brightspace Small Plates","link":"https:\/\/cat.xula.edu\/food\/topic\/brightspace\/"},"img":{"alt_text":"the word update written on a chalk board","src":"https:\/\/i0.wp.com\/cat.xula.edu\/food\/wp-content\/uploads\/2018\/06\/update-1672363_640.jpg?resize=350%2C200","width":350,"height":200},"classes":[]},{"id":15345,"url":"https:\/\/cat.xula.edu\/food\/brightspace-tip-155-changes-in-brightspace\/","url_meta":{"origin":19383,"position":5},"title":"Brightspace Tip #155: Changes in Brightspace","author":"Janice Florent","date":"May 14, 2020","format":false,"excerpt":"There are two changes in our Brightspace system that you should be aware of and plan for. Brightspace Virtual Classroom Brightspace Virtual Classroom is tool that delivers face-to-face classroom experiences over the internet. Virtual Classroom can be used to schedule live discussions and office hours. We have the free version\u2026","rel":"","context":"In &quot;Brightspace Small Plates&quot;","block_context":{"text":"Brightspace Small Plates","link":"https:\/\/cat.xula.edu\/food\/topic\/brightspace\/"},"img":{"alt_text":"change arrow","src":"https:\/\/i0.wp.com\/cdn.pixabay.com\/photo\/2015\/12\/07\/10\/01\/change-1080462_1280.png?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]}],"_links":{"self":[{"href":"https:\/\/cat.xula.edu\/food\/wp-json\/wp\/v2\/posts\/19383","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cat.xula.edu\/food\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cat.xula.edu\/food\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cat.xula.edu\/food\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/cat.xula.edu\/food\/wp-json\/wp\/v2\/comments?post=19383"}],"version-history":[{"count":24,"href":"https:\/\/cat.xula.edu\/food\/wp-json\/wp\/v2\/posts\/19383\/revisions"}],"predecessor-version":[{"id":21088,"href":"https:\/\/cat.xula.edu\/food\/wp-json\/wp\/v2\/posts\/19383\/revisions\/21088"}],"wp:attachment":[{"href":"https:\/\/cat.xula.edu\/food\/wp-json\/wp\/v2\/media?parent=19383"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cat.xula.edu\/food\/wp-json\/wp\/v2\/categories?post=19383"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cat.xula.edu\/food\/wp-json\/wp\/v2\/tags?post=19383"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}