{"id":21085,"date":"2024-12-27T17:00:53","date_gmt":"2024-12-27T23:00:53","guid":{"rendered":"https:\/\/cat.xula.edu\/food\/?p=21085"},"modified":"2024-12-27T16:44:51","modified_gmt":"2024-12-27T22:44:51","slug":"brightspace-tip-488-help-resources","status":"publish","type":"post","link":"https:\/\/cat.xula.edu\/food\/brightspace-tip-488-help-resources\/","title":{"rendered":"Brightspace Tip #488: Help Resources"},"content":{"rendered":"<div align=\"center\"><a title=\"help\" href=\"https:\/\/pixabay.com\/photos\/button-buttons-computer-design-key-2076\/\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" class=\"&quot;aligncenter\" src=\"https:\/\/i0.wp.com\/cdn.pixabay.com\/photo\/2010\/12\/13\/10\/00\/button-2076_960_720.jpg?resize=480%2C320&#038;ssl=1\" alt=\"F1 Help key\" width=\"480\" height=\"320\" \/><\/a><\/div>\n<p>As you move forward with using Brightspace in your teaching and learning, you may have some Brightspace questions. Here is a list of Brightspace help resources you can use to get answers to your questions:<\/p>\n<ul>\n<li><a href=\"https:\/\/catwiki.xula.edu\/Brightspace:_Instructors_Quick_Start_Tutorial\">Instructors Quick Start Tutorial<\/a><\/li>\n<li><a href=\"https:\/\/cat.xula.edu\/food\/brightspace-tip-486-lumi-chat\/\">Lumi Chat<\/a> (formerly Brightspace Virtual Assistant)<\/li>\n<li><a href=\"http:\/\/cat.xula.edu\/food\/brightspace-documents\/\">Brightspace How-to Documents<\/a><\/li>\n<li><a href=\"http:\/\/cat.xula.edu\/food\/brightspace-faq\/\">Frequently Asked Questions (FAQs)<\/a><\/li>\n<li><a href=\"https:\/\/cat.xula.edu\/food\/topic\/brightspace\/\">Brightspace Tips<\/a><\/li>\n<li><a href=\"https:\/\/community.d2l.com\/brightspace\/categories\/higher-ed-postsecondary\">Brightspace Help (on D2L's website)<\/a><\/li>\n<li><a href=\"https:\/\/community.d2l.com\/brightspace\/categories\/higher-ed-postsecondary\">Brightspace Community<\/a><\/li>\n<\/ul>\n<p>Also, did you know there is a virtual assistant that is integrated directly into Brightspace? If this is news to you, refer to <a href=\"https:\/\/cat.xula.edu\/food\/brightspace-tip-486-lumi-chat\/\">Brightspace Tip #486: Lumi Chat<\/a> to find out more about it.<\/p>\n<div align=\"center\"><a title=\"live chat icon\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/cat.xula.edu\/food\/wp-content\/uploads\/2017\/12\/D2L-Live-Chat.png?resize=192%2C106\" alt=\"Live Chat icon\" width=\"192\" height=\"106\" \/><\/a><\/div>\n<p>Additionally, if you are having difficulties using any of the course tools, you can get help from D2L. This <strong>help is available 24\/7 via Email and Live Chat<\/strong>. You will find options to request Email Support and Live Chat Support in <a href=\"https:\/\/cat.xula.edu\/food\/brightspace-tip-486-lumi-chat\/\">Lumi Chat<\/a>. You must be logged into Brightspace to access Lumi Chat.<\/p>\n<div align=\"center\"><a title=\"Help Menu\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/cat.xula.edu\/food\/wp-content\/uploads\/2024\/12\/help-3.png?resize=506%2C354\" alt=\"Help Menu\" width=\"506\" height=\"354\" \/><\/a><\/div>\n<h2>Want more information?<\/h2>\n<p>View current, past, and preview upcoming <a href=\"https:\/\/community.d2l.com\/brightspace\/categories\/release-notes-en\">Continuous Delivery release notes<\/a><br \/>\n<a href=\"https:\/\/catwiki.xula.edu\/Brightspace:_Instructors_Quick_Start_Tutorial\">Instructors Quick Start Tutorial<\/a><br \/>\n<a href=\"http:\/\/catwiki.xula.edu\/index.php\/Brightspace_Known_Issues\">Brightspace Known Issues<\/a><br \/>\n<a href=\"http:\/\/cat.xula.edu\/food\/brightspace-tip-2-sandbox-courses\/\">Request a sandbox course<\/a><br \/>\nSign-up for <a href=\"https:\/\/cat.xula.edu\/events\/\">Brightspace training sessions<\/a><br \/>\nYou can find <a href=\"https:\/\/community.d2l.com\/brightspace\/categories\/higher-ed-postsecondary\">Brightspace help<\/a> at D2L's website.<br \/>\nJoin the <a href=\"https:\/\/community.d2l.com\/brightspace\/categories\/higher-ed-postsecondary\">Brightspace Community<\/a>.<br \/>\nTry these <a title=\"Brightspace How-to\" href=\"http:\/\/cat.xula.edu\/food\/brightspace-documents\/\">Brightspace How-To documents<\/a>.<br \/>\nVisit our <a title=\"Brightspace FAQs\" href=\"http:\/\/cat.xula.edu\/food\/brightspace-faq\/\">Brightspace FAQs<\/a> for additional Brightspace information<br \/>\nor <a title=\"Schedule 1-on-1\" href=\"http:\/\/jflorent.youcanbook.me\/\">schedule a one-on-one session<\/a>, <a title=\"Send email\" href=\"http:\/\/cat.xula.edu\/mail\/?to=31\">email<\/a>, or<br \/>\ncall Janice Florent: (504) 520-7418.<\/p>\n<p><strong>Note: Are you doing something innovative in Brightspace or perhaps you've discovered a handy tip? Share how you are using Brightspace in your teaching and learning in <a href=\"https:\/\/cat.xula.edu\/food\/brightspace-tip-189-educator-share-showcase\/\">The Orange Room<\/a>.<\/strong><\/p>\n<p><small>Image credit: <a href=\"https:\/\/pixabay.com\/photos\/button-buttons-computer-design-key-2076\/\">Image<\/a> by PublicDomainPictures from <a href=\"https:\/\/pixabay.com\/service\/license\/\">Pixabay<\/a><\/small><\/p>\n","protected":false},"excerpt":{"rendered":"<p>As you move forward with using Brightspace in your teaching and learning, you may have some Brightspace questions. Here is a list of Brightspace help resources you can use to get answers to your questions: Instructors Quick Start Tutorial Lumi Chat (formerly Brightspace Virtual Assistant) Brightspace How-to Documents Frequently Asked Questions (FAQs) Brightspace Tips Brightspace <a href=\"https:\/\/cat.xula.edu\/food\/brightspace-tip-488-help-resources\/\" class=\"more-link\">...continue reading<span class=\"screen-reader-text\"> \"Brightspace Tip #488: Help Resources\"<\/span><\/a><\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[403],"tags":[402,414],"class_list":{"0":"post-21085","1":"post","2":"type-post","3":"status-publish","4":"format-standard","6":"category-brightspace","7":"tag-brightspace","8":"tag-help","9":"h-entry","10":"hentry","11":"h-as-article"},"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p82MQk-5u5","jetpack-related-posts":[{"id":11486,"url":"https:\/\/cat.xula.edu\/food\/brightspace-tip-16-help-resources\/","url_meta":{"origin":21085,"position":0},"title":"Brightspace Tip #16: Help Resources","author":"Janice Florent","date":"December 17, 2017","format":false,"excerpt":"As you work on setting up your courses you may have questions. Here is a list of Brightspace help resources you can use to get answers to your questions. Brightspace How-to Documents Frequently Asked Questions (FAQs) Brightspace Training Recaps Brightspace Tips Brightspace Instructor Training Course Brightspace Help (on D2L's website)\u2026","rel":"","context":"In &quot;Brightspace Small Plates&quot;","block_context":{"text":"Brightspace Small Plates","link":"https:\/\/cat.xula.edu\/food\/topic\/brightspace\/"},"img":{"alt_text":"lifering in midair","src":"https:\/\/i0.wp.com\/dc95wa4w5yhv.cloudfront.net\/image-cache\/will-israel-be-saved_800_460_80_c1.jpg?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":14797,"url":"https:\/\/cat.xula.edu\/food\/brightspace-tip-133-help-resources\/","url_meta":{"origin":21085,"position":1},"title":"Brightspace Tip #133: Help Resources","author":"Janice Florent","date":"December 15, 2019","format":false,"excerpt":"As you work on setting up your courses you may have questions. Here is a list of Brightspace help resources you can use to get answers to your questions. Brightspace Tip #132: Setup Your Spring Courses Brightspace How-to Documents Frequently Asked Questions (FAQs) Brightspace Training Recaps Brightspace Tips Brightspace Instructor\u2026","rel":"","context":"In &quot;Brightspace Small Plates&quot;","block_context":{"text":"Brightspace Small Plates","link":"https:\/\/cat.xula.edu\/food\/topic\/brightspace\/"},"img":{"alt_text":"keyboard with Help key emphasized","src":"https:\/\/i0.wp.com\/cat.xula.edu\/food\/wp-content\/uploads\/2019\/12\/button-2076_640.jpg?resize=350%2C200","width":350,"height":200},"classes":[]},{"id":20572,"url":"https:\/\/cat.xula.edu\/food\/brightspace-tip-454-help-resources\/","url_meta":{"origin":21085,"position":2},"title":"Brightspace Tip #454: Help Resources","author":"Janice Florent","date":"July 24, 2024","format":false,"excerpt":"As you move forward with using Brightspace in your teaching and learning, you may have some Brightspace questions. Here is a list of Brightspace help resources you can use to get answers to your questions: Instructors Quick Start Tutorial Brightspace Virtual Assistant Brightspace How-to Documents Frequently Asked Questions (FAQs) Brightspace\u2026","rel":"","context":"In &quot;Brightspace Small Plates&quot;","block_context":{"text":"Brightspace Small Plates","link":"https:\/\/cat.xula.edu\/food\/topic\/brightspace\/"},"img":{"alt_text":"F1 Help key","src":"https:\/\/i0.wp.com\/cdn.pixabay.com\/photo\/2010\/12\/13\/10\/00\/button-2076_960_720.jpg?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":21503,"url":"https:\/\/cat.xula.edu\/food\/brightspace-tip-521-help-resources\/","url_meta":{"origin":21085,"position":3},"title":"Brightspace Tip #521: Help Resources","author":"Janice Florent","date":"July 23, 2025","format":false,"excerpt":"As you move forward with using Brightspace in your teaching and learning, you may have some Brightspace questions. Here is a list of Brightspace help resources you can use to get answers to your questions: Instructors Quick Start Tutorial Lumi Chat (formerly Brightspace Virtual Assistant) Brightspace How-to Documents Frequently Asked\u2026","rel":"","context":"In &quot;Brightspace Small Plates&quot;","block_context":{"text":"Brightspace Small Plates","link":"https:\/\/cat.xula.edu\/food\/topic\/brightspace\/"},"img":{"alt_text":"F1 Help key","src":"https:\/\/i0.wp.com\/cdn.pixabay.com\/photo\/2010\/12\/13\/10\/00\/button-2076_960_720.jpg?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":11374,"url":"https:\/\/cat.xula.edu\/food\/brightspace-tip-10-tests-and-surveys-training-recap\/","url_meta":{"origin":21085,"position":4},"title":"Brightspace Tip #10: Tests and Surveys Training Recap","author":"Janice Florent","date":"November 15, 2017","format":false,"excerpt":"This week\u2019s \"Tests and Surveys\" training focused on using tests, surveys, and self-assessments in Brightspace. In case you missed this week\u2019s training sessions or if you attended one of the training sessions and want to recap what was covered, you can review these resources: Workshop Presentation Slides (pdf) Quizzes and\u2026","rel":"","context":"In &quot;Brightspace Small Plates&quot;","block_context":{"text":"Brightspace Small Plates","link":"https:\/\/cat.xula.edu\/food\/topic\/brightspace\/"},"img":{"alt_text":"keep calm and let's recap","src":"https:\/\/i0.wp.com\/cat.xula.edu\/food\/wp-content\/uploads\/2017\/10\/Keep_Calm_Lets_Recap.png?resize=350%2C200","width":350,"height":200},"classes":[]},{"id":11476,"url":"https:\/\/cat.xula.edu\/food\/brightspace-tip-15-quick-start-training-recap\/","url_meta":{"origin":21085,"position":5},"title":"Brightspace Tip #15: Quick Start Training Recap","author":"Janice Florent","date":"December 16, 2017","format":false,"excerpt":"This week\u2019s \"Quick Start Training\" was designed to provide faculty with some basic information to help get their Brightspace courses up and running quickly. In case you missed this week\u2019s training sessions or if you attended one of the training sessions and want to recap what was covered, you can\u2026","rel":"","context":"In &quot;Brightspace Small Plates&quot;","block_context":{"text":"Brightspace Small Plates","link":"https:\/\/cat.xula.edu\/food\/topic\/brightspace\/"},"img":{"alt_text":"keep calm and let's recap","src":"https:\/\/i0.wp.com\/cat.xula.edu\/food\/wp-content\/uploads\/2017\/10\/Keep_Calm_Lets_Recap.png?resize=350%2C200","width":350,"height":200},"classes":[]}],"_links":{"self":[{"href":"https:\/\/cat.xula.edu\/food\/wp-json\/wp\/v2\/posts\/21085","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cat.xula.edu\/food\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cat.xula.edu\/food\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cat.xula.edu\/food\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/cat.xula.edu\/food\/wp-json\/wp\/v2\/comments?post=21085"}],"version-history":[{"count":10,"href":"https:\/\/cat.xula.edu\/food\/wp-json\/wp\/v2\/posts\/21085\/revisions"}],"predecessor-version":[{"id":21130,"href":"https:\/\/cat.xula.edu\/food\/wp-json\/wp\/v2\/posts\/21085\/revisions\/21130"}],"wp:attachment":[{"href":"https:\/\/cat.xula.edu\/food\/wp-json\/wp\/v2\/media?parent=21085"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cat.xula.edu\/food\/wp-json\/wp\/v2\/categories?post=21085"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cat.xula.edu\/food\/wp-json\/wp\/v2\/tags?post=21085"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}