{"id":21091,"date":"2024-12-22T09:18:37","date_gmt":"2024-12-22T15:18:37","guid":{"rendered":"https:\/\/cat.xula.edu\/food\/?p=21091"},"modified":"2024-12-22T09:18:37","modified_gmt":"2024-12-22T15:18:37","slug":"brightspace-tip-486-lumi-chat","status":"publish","type":"post","link":"https:\/\/cat.xula.edu\/food\/brightspace-tip-486-lumi-chat\/","title":{"rendered":"Brightspace Tip #486: Lumi Chat"},"content":{"rendered":"<p>Lumi Chat (formerly Brightspace Virtual Assistant) is an AI-based help tool that is integrated directly into Brightspace. Lumi Chat appears as a pop-up from the speech bubble button in the bottom right-hand corner of the screen. <\/p>\n<figure id=\"attachment_19932\" aria-describedby=\"caption-attachment-19932\" style=\"width: 1503px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/i0.wp.com\/cat.xula.edu\/food\/wp-content\/uploads\/2023\/10\/BVA-1.png\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" data-attachment-id=\"19932\" data-permalink=\"https:\/\/cat.xula.edu\/food\/brightspace-tip-413-brightspace-virtual-assistant\/bva-1\/\" data-orig-file=\"https:\/\/i0.wp.com\/cat.xula.edu\/food\/wp-content\/uploads\/2023\/10\/BVA-1.png?fit=1503%2C947&amp;ssl=1\" data-orig-size=\"1503,947\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"BVA-1\" data-image-description=\"\" data-image-caption=\"&lt;p&gt;Click the Brightspace Virtual Assistant icon to ask a question&lt;\/p&gt;\n\" data-medium-file=\"https:\/\/i0.wp.com\/cat.xula.edu\/food\/wp-content\/uploads\/2023\/10\/BVA-1.png?fit=300%2C189&amp;ssl=1\" data-large-file=\"https:\/\/i0.wp.com\/cat.xula.edu\/food\/wp-content\/uploads\/2023\/10\/BVA-1.png?fit=625%2C394&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/cat.xula.edu\/food\/wp-content\/uploads\/2023\/10\/BVA-1.png?resize=625%2C394\" alt=\"Lumi Chat speech bubble located in lower right-hand corner of web page\" width=\"625\" height=\"394\" class=\"size-full wp-image-19932\" srcset=\"https:\/\/i0.wp.com\/cat.xula.edu\/food\/wp-content\/uploads\/2023\/10\/BVA-1.png?w=1503&amp;ssl=1 1503w, https:\/\/i0.wp.com\/cat.xula.edu\/food\/wp-content\/uploads\/2023\/10\/BVA-1.png?resize=300%2C189&amp;ssl=1 300w, https:\/\/i0.wp.com\/cat.xula.edu\/food\/wp-content\/uploads\/2023\/10\/BVA-1.png?resize=1024%2C645&amp;ssl=1 1024w, https:\/\/i0.wp.com\/cat.xula.edu\/food\/wp-content\/uploads\/2023\/10\/BVA-1.png?resize=768%2C484&amp;ssl=1 768w, https:\/\/i0.wp.com\/cat.xula.edu\/food\/wp-content\/uploads\/2023\/10\/BVA-1.png?resize=960%2C605&amp;ssl=1 960w, https:\/\/i0.wp.com\/cat.xula.edu\/food\/wp-content\/uploads\/2023\/10\/BVA-1.png?w=1250 1250w\" sizes=\"auto, (max-width: 625px) 100vw, 625px\" \/><\/a><figcaption id=\"caption-attachment-19932\" class=\"wp-caption-text\">Click the <strong>Lumi Chat<\/strong> icon to ask a question<\/figcaption><\/figure>\n<p>The tool provides immediate access to help documentation so users do not have to do research in another browser tab or window. After typing in a question, the tool provides persona-specific documentation available in <a href=\"https:\/\/community.d2l.com\/brightspace\/categories\/higher-ed-postsecondary\">Brightspace Community<\/a>.<\/p>\n<figure id=\"attachment_21097\" aria-describedby=\"caption-attachment-21097\" style=\"width: 1434px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/i0.wp.com\/cat.xula.edu\/food\/wp-content\/uploads\/2024\/12\/luim-chat-dialog-box.png\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" data-attachment-id=\"21097\" data-permalink=\"https:\/\/cat.xula.edu\/food\/brightspace-tip-486-lumi-chat\/luim-chat-dialog-box\/\" data-orig-file=\"https:\/\/i0.wp.com\/cat.xula.edu\/food\/wp-content\/uploads\/2024\/12\/luim-chat-dialog-box.png?fit=1434%2C913&amp;ssl=1\" data-orig-size=\"1434,913\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"luim-chat-dialog-box\" data-image-description=\"\" data-image-caption=\"&lt;p&gt;Lumi Chat dialog box&lt;\/p&gt;\n\" data-medium-file=\"https:\/\/i0.wp.com\/cat.xula.edu\/food\/wp-content\/uploads\/2024\/12\/luim-chat-dialog-box.png?fit=300%2C191&amp;ssl=1\" data-large-file=\"https:\/\/i0.wp.com\/cat.xula.edu\/food\/wp-content\/uploads\/2024\/12\/luim-chat-dialog-box.png?fit=625%2C398&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/cat.xula.edu\/food\/wp-content\/uploads\/2024\/12\/luim-chat-dialog-box.png?resize=625%2C398\" alt=\"Lumi Chat dialog box\" width=\"625\" height=\"398\" class=\"size-full wp-image-21097\" srcset=\"https:\/\/i0.wp.com\/cat.xula.edu\/food\/wp-content\/uploads\/2024\/12\/luim-chat-dialog-box.png?w=1434&amp;ssl=1 1434w, https:\/\/i0.wp.com\/cat.xula.edu\/food\/wp-content\/uploads\/2024\/12\/luim-chat-dialog-box.png?resize=300%2C191&amp;ssl=1 300w, https:\/\/i0.wp.com\/cat.xula.edu\/food\/wp-content\/uploads\/2024\/12\/luim-chat-dialog-box.png?resize=1024%2C652&amp;ssl=1 1024w, https:\/\/i0.wp.com\/cat.xula.edu\/food\/wp-content\/uploads\/2024\/12\/luim-chat-dialog-box.png?resize=768%2C489&amp;ssl=1 768w, https:\/\/i0.wp.com\/cat.xula.edu\/food\/wp-content\/uploads\/2024\/12\/luim-chat-dialog-box.png?resize=960%2C611&amp;ssl=1 960w, https:\/\/i0.wp.com\/cat.xula.edu\/food\/wp-content\/uploads\/2024\/12\/luim-chat-dialog-box.png?w=1250 1250w\" sizes=\"auto, (max-width: 625px) 100vw, 625px\" \/><\/a><figcaption id=\"caption-attachment-21097\" class=\"wp-caption-text\">Lumi Chat dialog box<\/figcaption><\/figure>\n<p>Persona-specific information is derived from the user\u2019s role in Brightspace, for example:<\/p>\n<ul>\n<li>Instructors can find persona-specific step-by-step guides and video tutorials on how to set up a course and other activities.<\/li>\n<li>Students\/Learners can find help documentation related to their Brightspace how-to questions without having to leave the page.<\/li>\n<li>Administrators can find resources to complete tasks with how-to instructions available directly in the right-hand corner of their page.<\/li>\n<\/ul>\n<p>All users have the option for further assistance. Lumi Chat contains options to Ask the Community or to contact Support for further assistance by email or chatting with a live agent.<\/p>\n<p>Lumi Chat is available in all four EUS-supported languages: English (CA), French (CA), Spanish, and Brazilian Portuguese. The user\u2019s chosen Language and Locale settings in their profile determine the language of the Lumi Chat output messages, the language of the support articles provided, and the language of the support received by email, or chat.<\/p>\n<p><strong>Note:<\/strong> If a user\u2019s chosen Language and Locale setting is not supported, the default language is English.<\/p>\n<h2>Want more information?<\/h2>\n<p><a href=\"https:\/\/community.d2l.com\/brightspace\/kb\/articles\/26543-about-lumi-chat\">Lumi Chat<\/a><\/p>\n<p>View current, past, and preview upcoming <a href=\"https:\/\/community.d2l.com\/brightspace\/categories\/release-notes-en\">Continuous Delivery release notes<\/a><br \/>\n<a href=\"https:\/\/catwiki.xula.edu\/Brightspace:_Instructors_Quick_Start_Tutorial\">Instructors Quick Start Tutorial<\/a><br \/>\n<a href=\"http:\/\/catwiki.xula.edu\/index.php\/Brightspace_Known_Issues\">Brightspace Known Issues<\/a><br \/>\n<a href=\"http:\/\/cat.xula.edu\/food\/brightspace-tip-2-sandbox-courses\/\">Request a sandbox course<\/a><br \/>\nSign-up for <a href=\"https:\/\/cat.xula.edu\/events\/\">Brightspace training sessions<\/a><br \/>\nYou can find <a href=\"https:\/\/community.d2l.com\/brightspace\/categories\/higher-ed-postsecondary\">Brightspace help<\/a> at D2L's website.<br \/>\nJoin the <a href=\"https:\/\/community.d2l.com\/brightspace\/categories\/higher-ed-postsecondary\">Brightspace Community<\/a>.<br \/>\nTry these <a title=\"Brightspace How-to\" href=\"http:\/\/cat.xula.edu\/food\/brightspace-documents\/\">Brightspace How-To documents<\/a>.<br \/>\nVisit our <a title=\"Brightspace FAQs\" href=\"http:\/\/cat.xula.edu\/food\/brightspace-faq\/\">Brightspace FAQs<\/a> for additional Brightspace information<br \/>\nor <a title=\"Schedule 1-on-1\" href=\"http:\/\/jflorent.youcanbook.me\/\">schedule a one-on-one session<\/a>, <a title=\"Send email\" href=\"http:\/\/cat.xula.edu\/mail\/?to=31\">email<\/a>, or<br \/>\ncall Janice Florent: (504) 520-7418.<\/p>\n<p><strong>Note: Are you doing something innovative in Brightspace or perhaps you've discovered a handy tip? Share how you are using Brightspace in your teaching and learning in <a href=\"https:\/\/cat.xula.edu\/food\/brightspace-tip-189-educator-share-showcase\/\">The Orange Room<\/a>.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Lumi Chat (formerly Brightspace Virtual Assistant) is an AI-based help tool that is integrated directly into Brightspace. Lumi Chat appears as a pop-up from the speech bubble button in the bottom right-hand corner of the screen. The tool provides immediate access to help documentation so users do not have to do research in another browser <a href=\"https:\/\/cat.xula.edu\/food\/brightspace-tip-486-lumi-chat\/\" class=\"more-link\">...continue reading<span class=\"screen-reader-text\"> \"Brightspace Tip #486: Lumi Chat\"<\/span><\/a><\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[403],"tags":[500,402,414],"class_list":{"0":"post-21091","1":"post","2":"type-post","3":"status-publish","4":"format-standard","6":"category-brightspace","7":"tag-artificial-intelligence","8":"tag-brightspace","9":"tag-help","10":"h-entry","11":"hentry","12":"h-as-article"},"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p82MQk-5ub","jetpack-related-posts":[{"id":19383,"url":"https:\/\/cat.xula.edu\/food\/brightspace-tip-413-brightspace-virtual-assistant\/","url_meta":{"origin":21091,"position":0},"title":"Brightspace Tip #413: Brightspace Virtual Assistant","author":"Janice Florent","date":"October 19, 2023","format":false,"excerpt":"Brightspace Virtual Assistant (BVA) is a new AI-based help tool that is integrated directly into Brightspace. The BVA appears as a pop-up from the speech bubble button in the bottom right-hand corner of the screen. The tool provides immediate access to help documentation so users do not have to do\u2026","rel":"","context":"In &quot;Brightspace Small Plates&quot;","block_context":{"text":"Brightspace Small Plates","link":"https:\/\/cat.xula.edu\/food\/topic\/brightspace\/"},"img":{"alt_text":"Brightspace Virtual Assistant speech bubble located in lower right-hand corner of web page","src":"https:\/\/i0.wp.com\/cat.xula.edu\/food\/wp-content\/uploads\/2023\/10\/BVA-1.png?resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/cat.xula.edu\/food\/wp-content\/uploads\/2023\/10\/BVA-1.png?resize=350%2C200 1x, https:\/\/i0.wp.com\/cat.xula.edu\/food\/wp-content\/uploads\/2023\/10\/BVA-1.png?resize=525%2C300 1.5x, https:\/\/i0.wp.com\/cat.xula.edu\/food\/wp-content\/uploads\/2023\/10\/BVA-1.png?resize=700%2C400 2x, https:\/\/i0.wp.com\/cat.xula.edu\/food\/wp-content\/uploads\/2023\/10\/BVA-1.png?resize=1050%2C600 3x, https:\/\/i0.wp.com\/cat.xula.edu\/food\/wp-content\/uploads\/2023\/10\/BVA-1.png?resize=1400%2C800 4x"},"classes":[]},{"id":21106,"url":"https:\/\/cat.xula.edu\/food\/brightspace-tip-487-december-continuous-delivery-updates\/","url_meta":{"origin":21091,"position":1},"title":"Brightspace Tip #487: December Continuous Delivery Updates","author":"Janice Florent","date":"December 26, 2024","format":false,"excerpt":"D2L (the company that owns Brightspace) uses Continuous Delivery to update our Brightspace system. The Continuous Delivery model gives us regular monthly updates allowing for incremental and easily integrated changes with no downtime required for our Brightspace system. Our Continuous Delivery update occurs on the 4th Thursday of each month.\u2026","rel":"","context":"In &quot;Brightspace Small Plates&quot;","block_context":{"text":"Brightspace Small Plates","link":"https:\/\/cat.xula.edu\/food\/topic\/brightspace\/"},"img":{"alt_text":"the word update written on a chalk board","src":"https:\/\/i0.wp.com\/cat.xula.edu\/food\/wp-content\/uploads\/2018\/06\/update-1672363_640.jpg?resize=350%2C200","width":350,"height":200},"classes":[]},{"id":21085,"url":"https:\/\/cat.xula.edu\/food\/brightspace-tip-488-help-resources\/","url_meta":{"origin":21091,"position":2},"title":"Brightspace Tip #488: Help Resources","author":"Janice Florent","date":"December 27, 2024","format":false,"excerpt":"As you move forward with using Brightspace in your teaching and learning, you may have some Brightspace questions. Here is a list of Brightspace help resources you can use to get answers to your questions: Instructors Quick Start Tutorial Lumi Chat (formerly Brightspace Virtual Assistant) Brightspace How-to Documents Frequently Asked\u2026","rel":"","context":"In &quot;Brightspace Small Plates&quot;","block_context":{"text":"Brightspace Small Plates","link":"https:\/\/cat.xula.edu\/food\/topic\/brightspace\/"},"img":{"alt_text":"F1 Help key","src":"https:\/\/i0.wp.com\/cdn.pixabay.com\/photo\/2010\/12\/13\/10\/00\/button-2076_960_720.jpg?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":21503,"url":"https:\/\/cat.xula.edu\/food\/brightspace-tip-521-help-resources\/","url_meta":{"origin":21091,"position":3},"title":"Brightspace Tip #521: Help Resources","author":"Janice Florent","date":"July 23, 2025","format":false,"excerpt":"As you move forward with using Brightspace in your teaching and learning, you may have some Brightspace questions. Here is a list of Brightspace help resources you can use to get answers to your questions: Instructors Quick Start Tutorial Lumi Chat (formerly Brightspace Virtual Assistant) Brightspace How-to Documents Frequently Asked\u2026","rel":"","context":"In &quot;Brightspace Small Plates&quot;","block_context":{"text":"Brightspace Small Plates","link":"https:\/\/cat.xula.edu\/food\/topic\/brightspace\/"},"img":{"alt_text":"F1 Help key","src":"https:\/\/i0.wp.com\/cdn.pixabay.com\/photo\/2010\/12\/13\/10\/00\/button-2076_960_720.jpg?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":19856,"url":"https:\/\/cat.xula.edu\/food\/brightspace-tip-425-are-you-using-the-chat-tool\/","url_meta":{"origin":21091,"position":4},"title":"Brightspace Tip #425: Are You Using the Chat Tool?","author":"Janice Florent","date":"January 3, 2024","format":false,"excerpt":"Did you know D2L announced a January 2024 intent to end-of-life for the Chat tool? We first reported this in our October Continuous Delivery Updates. Because of D2L's decision, we disabled the Chat tool in our Brightspace system at the end of the fall semester. For more information about the\u2026","rel":"","context":"In &quot;Brightspace Small Plates&quot;","block_context":{"text":"Brightspace Small Plates","link":"https:\/\/cat.xula.edu\/food\/topic\/brightspace\/"},"img":{"alt_text":"chat bubble","src":"https:\/\/i0.wp.com\/cat.xula.edu\/food\/wp-content\/uploads\/2023\/10\/speech-bubbles-303206_1280.png?resize=350%2C200","width":350,"height":200},"classes":[]},{"id":20355,"url":"https:\/\/cat.xula.edu\/food\/brightspace-tip-445-april-continuous-delivery-updates\/","url_meta":{"origin":21091,"position":5},"title":"Brightspace Tip #445: April Continuous Delivery Updates","author":"Janice Florent","date":"April 25, 2024","format":false,"excerpt":"D2L (the company that owns Brightspace) uses Continuous Delivery to update our Brightspace system. The Continuous Delivery model gives us regular monthly updates allowing for incremental and easily integrated changes with no downtime required for our Brightspace system. Our Continuous Delivery update occurs on the 4th Thursday of each month.\u2026","rel":"","context":"In &quot;Brightspace Small Plates&quot;","block_context":{"text":"Brightspace Small Plates","link":"https:\/\/cat.xula.edu\/food\/topic\/brightspace\/"},"img":{"alt_text":"the word update written on a chalk board","src":"https:\/\/i0.wp.com\/cat.xula.edu\/food\/wp-content\/uploads\/2018\/06\/update-1672363_640.jpg?resize=350%2C200","width":350,"height":200},"classes":[]}],"_links":{"self":[{"href":"https:\/\/cat.xula.edu\/food\/wp-json\/wp\/v2\/posts\/21091","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cat.xula.edu\/food\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cat.xula.edu\/food\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cat.xula.edu\/food\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/cat.xula.edu\/food\/wp-json\/wp\/v2\/comments?post=21091"}],"version-history":[{"count":4,"href":"https:\/\/cat.xula.edu\/food\/wp-json\/wp\/v2\/posts\/21091\/revisions"}],"predecessor-version":[{"id":21100,"href":"https:\/\/cat.xula.edu\/food\/wp-json\/wp\/v2\/posts\/21091\/revisions\/21100"}],"wp:attachment":[{"href":"https:\/\/cat.xula.edu\/food\/wp-json\/wp\/v2\/media?parent=21091"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cat.xula.edu\/food\/wp-json\/wp\/v2\/categories?post=21091"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cat.xula.edu\/food\/wp-json\/wp\/v2\/tags?post=21091"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}