{"id":22604,"date":"2026-07-20T06:30:17","date_gmt":"2026-07-20T11:30:17","guid":{"rendered":"https:\/\/cat.xula.edu\/food\/?p=22604"},"modified":"2026-07-19T08:23:53","modified_gmt":"2026-07-19T13:23:53","slug":"brightspace-tip-590-help-resources","status":"publish","type":"post","link":"https:\/\/cat.xula.edu\/food\/brightspace-tip-590-help-resources\/","title":{"rendered":"Brightspace Tip #590: Help Resources"},"content":{"rendered":"<div align=\"center\"><a title=\"help\" href=\"https:\/\/pixabay.com\/photos\/button-buttons-computer-design-key-2076\/\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/cdn.pixabay.com\/photo\/2010\/12\/13\/10\/00\/button-2076_960_720.jpg?resize=480%2C320&#038;ssl=1\" alt=\"F1 Help key\" width=\"480\" height=\"320\" \/><\/a><\/div>\n<p>As you move forward with using Brightspace in your teaching and learning, you may have some Brightspace questions. Here is a list of Brightspace help resources you can use to get answers to your questions:<\/p>\n<ul>\n<li><a href=\"https:\/\/catwiki.xula.edu\/Brightspace:_Instructors_Quick_Start_Tutorial\">Instructors Quick Start Tutorial<\/a><\/li>\n<li><a href=\"https:\/\/cat.xula.edu\/food\/brightspace-tip-589-lumi-chat\/\">Lumi Chat<\/a><\/li>\n<li><a href=\"http:\/\/cat.xula.edu\/food\/brightspace-documents\/\">Brightspace How-to Documents<\/a><\/li>\n<li><a href=\"http:\/\/cat.xula.edu\/food\/brightspace-faq\/\">Frequently Asked Questions (FAQs)<\/a><\/li>\n<li><a href=\"https:\/\/cat.xula.edu\/food\/topic\/brightspace\/\">Brightspace Tips<\/a><\/li>\n<li><a href=\"https:\/\/community.d2l.com\/brightspace\/categories\/higher-ed-postsecondary\">Brightspace Help (on D2L's website)<\/a><\/li>\n<li><a href=\"https:\/\/community.d2l.com\/brightspace\/categories\/higher-ed-postsecondary\">Brightspace Community<\/a><\/li>\n<\/ul>\n<p>Also, did you know there is a virtual assistant that is integrated directly into Brightspace? If this is news to you, refer to <a href=\"https:\/\/cat.xula.edu\/food\/brightspace-tip-589-lumi-chat\/\">Brightspace Tip #589: Lumi Chat<\/a> to find out more about it.<\/p>\n<div align=\"center\"><a title=\"live chat icon\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/cat.xula.edu\/food\/wp-content\/uploads\/2017\/12\/D2L-Live-Chat.png?resize=192%2C106\" alt=\"Live Chat icon\" width=\"192\" height=\"106\" \/><\/a><\/div>\n<p>Additionally, if you are having difficulties using any of the course tools, you can get help from D2L. This <strong>help is available 24\/7 via Email and Live Chat<\/strong>. You will find options to request Email Support and Live Chat Support in <a href=\"https:\/\/cat.xula.edu\/food\/brightspace-tip-589-lumi-chat\/\">Lumi Chat<\/a>. You must be logged into Brightspace to access Lumi Chat.<\/p>\n<div align=\"center\"><a title=\"Help Menu\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/cat.xula.edu\/food\/wp-content\/uploads\/2024\/12\/help-3.png?resize=506%2C354\" alt=\"Help Menu\" width=\"506\" height=\"354\" \/><\/a><\/div>\n<h2>Want more information?<\/h2>\n<p>View current, past, and preview upcoming <a href=\"https:\/\/community.d2l.com\/brightspace\/categories\/release-notes-en\">Continuous Delivery release notes<\/a><br \/>\n<a href=\"https:\/\/catwiki.xula.edu\/Brightspace:_Instructors_Quick_Start_Tutorial\">Instructors Quick Start Tutorial<\/a><br \/>\n<a href=\"http:\/\/catwiki.xula.edu\/index.php\/Brightspace_Known_Issues\">Brightspace Known Issues<\/a><br \/>\n<a href=\"http:\/\/cat.xula.edu\/food\/brightspace-tip-2-sandbox-courses\/\">Request a sandbox course<\/a><br \/>\nSign-up for <a href=\"https:\/\/cat.xula.edu\/events\/\">Brightspace training sessions<\/a><br \/>\nYou can find <a href=\"https:\/\/community.d2l.com\/brightspace\/categories\/higher-ed-postsecondary\">Brightspace help<\/a> at D2L's website.<br \/>\nJoin the <a href=\"https:\/\/community.d2l.com\/brightspace\/categories\/higher-ed-postsecondary\">Brightspace Community<\/a>.<br \/>\nTry these <a title=\"Brightspace How-to\" href=\"http:\/\/cat.xula.edu\/food\/brightspace-documents\/\">Brightspace How-To documents<\/a>.<br \/>\nVisit our <a title=\"Brightspace FAQs\" href=\"http:\/\/cat.xula.edu\/food\/brightspace-faq\/\">Brightspace FAQs<\/a> for additional Brightspace information<br \/>\nor <a title=\"Schedule 1-on-1\" href=\"http:\/\/jflorent.youcanbook.me\/\">schedule a one-on-one session<\/a>, <a title=\"Send email\" href=\"http:\/\/cat.xula.edu\/mail\/?to=31\">email<\/a>, or<br \/>\ncall Janice Florent: (504) 520-7418.<\/p>\n<p><strong>Note: Are you doing something innovative in Brightspace or perhaps you've discovered a handy tip? Share how you are using Brightspace in your teaching and learning in <a href=\"https:\/\/cat.xula.edu\/food\/brightspace-tip-189-educator-share-showcase\/\">The Orange Room<\/a>.<\/strong><\/p>\n<p><small>Image credit: <a href=\"https:\/\/pixabay.com\/photos\/button-buttons-computer-design-key-2076\/\">Image<\/a> by PublicDomainPictures from <a href=\"https:\/\/pixabay.com\/service\/license\/\">Pixabay<\/a><\/small><\/p>\n","protected":false},"excerpt":{"rendered":"<p>As you move forward with using Brightspace in your teaching and learning, you may have some Brightspace questions. Here is a list of Brightspace help resources you can use to get answers to your questions: Instructors Quick Start Tutorial Lumi Chat Brightspace How-to Documents Frequently Asked Questions (FAQs) Brightspace Tips Brightspace Help (on D2L's website) <a href=\"https:\/\/cat.xula.edu\/food\/brightspace-tip-590-help-resources\/\" class=\"more-link\">...continue reading<span class=\"screen-reader-text\"> \"Brightspace Tip #590: Help Resources\"<\/span><\/a><\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[403],"tags":[402,414],"class_list":["post-22604","post","type-post","status-publish","format-standard","category-brightspace","tag-brightspace","tag-help","h-entry","hentry","h-as-article"],"jetpack_publicize_connections":[],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p82MQk-5SA","jetpack-related-posts":[{"id":11486,"url":"https:\/\/cat.xula.edu\/food\/brightspace-tip-16-help-resources\/","url_meta":{"origin":22604,"position":0},"title":"Brightspace Tip #16: Help Resources","author":"Janice Florent","date":"December 17, 2017","format":false,"excerpt":"As you work on setting up your courses you may have questions. Here is a list of Brightspace help resources you can use to get answers to your questions. Brightspace How-to Documents Frequently Asked Questions (FAQs) Brightspace Training Recaps Brightspace Tips Brightspace Instructor Training Course Brightspace Help (on D2L's website)\u2026","rel":"","context":"In &quot;Brightspace Small Plates&quot;","block_context":{"text":"Brightspace Small Plates","link":"https:\/\/cat.xula.edu\/food\/topic\/brightspace\/"},"img":{"alt_text":"lifering in midair","src":"https:\/\/i0.wp.com\/dc95wa4w5yhv.cloudfront.net\/image-cache\/will-israel-be-saved_800_460_80_c1.jpg?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":14797,"url":"https:\/\/cat.xula.edu\/food\/brightspace-tip-133-help-resources\/","url_meta":{"origin":22604,"position":1},"title":"Brightspace Tip #133: Help Resources","author":"Janice Florent","date":"December 15, 2019","format":false,"excerpt":"As you work on setting up your courses you may have questions. Here is a list of Brightspace help resources you can use to get answers to your questions. Brightspace Tip #132: Setup Your Spring Courses Brightspace How-to Documents Frequently Asked Questions (FAQs) Brightspace Training Recaps Brightspace Tips Brightspace Instructor\u2026","rel":"","context":"In &quot;Brightspace Small Plates&quot;","block_context":{"text":"Brightspace Small Plates","link":"https:\/\/cat.xula.edu\/food\/topic\/brightspace\/"},"img":{"alt_text":"keyboard with Help key emphasized","src":"https:\/\/i0.wp.com\/cat.xula.edu\/food\/wp-content\/uploads\/2019\/12\/button-2076_640.jpg?resize=350%2C200","width":350,"height":200},"classes":[]},{"id":20572,"url":"https:\/\/cat.xula.edu\/food\/brightspace-tip-454-help-resources\/","url_meta":{"origin":22604,"position":2},"title":"Brightspace Tip #454: Help Resources","author":"Janice Florent","date":"July 24, 2024","format":false,"excerpt":"As you move forward with using Brightspace in your teaching and learning, you may have some Brightspace questions. Here is a list of Brightspace help resources you can use to get answers to your questions: Instructors Quick Start Tutorial Brightspace Virtual Assistant Brightspace How-to Documents Frequently Asked Questions (FAQs) Brightspace\u2026","rel":"","context":"In &quot;Brightspace Small Plates&quot;","block_context":{"text":"Brightspace Small Plates","link":"https:\/\/cat.xula.edu\/food\/topic\/brightspace\/"},"img":{"alt_text":"F1 Help key","src":"https:\/\/i0.wp.com\/cdn.pixabay.com\/photo\/2010\/12\/13\/10\/00\/button-2076_960_720.jpg?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":20043,"url":"https:\/\/cat.xula.edu\/food\/brightspace-tip-421-help-resources\/","url_meta":{"origin":22604,"position":3},"title":"Brightspace Tip #421: Help Resources","author":"Janice Florent","date":"December 19, 2023","format":false,"excerpt":"As you move forward with using Brightspace in your teaching and learning, you may have some Brightspace questions. Here is a list of Brightspace help resources you can use to get answers to your questions: Instructors Quick Start Tutorial Brightspace Virtual Assistant Brightspace How-to Documents Frequently Asked Questions (FAQs) Brightspace\u2026","rel":"","context":"In &quot;Brightspace Small Plates&quot;","block_context":{"text":"Brightspace Small Plates","link":"https:\/\/cat.xula.edu\/food\/topic\/brightspace\/"},"img":{"alt_text":"F1 Help key","src":"https:\/\/i0.wp.com\/cdn.pixabay.com\/photo\/2010\/12\/13\/10\/00\/button-2076_960_720.jpg?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":21085,"url":"https:\/\/cat.xula.edu\/food\/brightspace-tip-488-help-resources\/","url_meta":{"origin":22604,"position":4},"title":"Brightspace Tip #488: Help Resources","author":"Janice Florent","date":"December 27, 2024","format":false,"excerpt":"As you move forward with using Brightspace in your teaching and learning, you may have some Brightspace questions. Here is a list of Brightspace help resources you can use to get answers to your questions: Instructors Quick Start Tutorial Lumi Chat (formerly Brightspace Virtual Assistant) Brightspace How-to Documents Frequently Asked\u2026","rel":"","context":"In &quot;Brightspace Small Plates&quot;","block_context":{"text":"Brightspace Small Plates","link":"https:\/\/cat.xula.edu\/food\/topic\/brightspace\/"},"img":{"alt_text":"F1 Help key","src":"https:\/\/i0.wp.com\/cdn.pixabay.com\/photo\/2010\/12\/13\/10\/00\/button-2076_960_720.jpg?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":21503,"url":"https:\/\/cat.xula.edu\/food\/brightspace-tip-521-help-resources\/","url_meta":{"origin":22604,"position":5},"title":"Brightspace Tip #521: Help Resources","author":"Janice Florent","date":"July 23, 2025","format":false,"excerpt":"As you move forward with using Brightspace in your teaching and learning, you may have some Brightspace questions. Here is a list of Brightspace help resources you can use to get answers to your questions: Instructors Quick Start Tutorial Lumi Chat (formerly Brightspace Virtual Assistant) Brightspace How-to Documents Frequently Asked\u2026","rel":"","context":"In &quot;Brightspace Small Plates&quot;","block_context":{"text":"Brightspace Small Plates","link":"https:\/\/cat.xula.edu\/food\/topic\/brightspace\/"},"img":{"alt_text":"F1 Help key","src":"https:\/\/i0.wp.com\/cdn.pixabay.com\/photo\/2010\/12\/13\/10\/00\/button-2076_960_720.jpg?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]}],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/cat.xula.edu\/food\/wp-json\/wp\/v2\/posts\/22604","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cat.xula.edu\/food\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cat.xula.edu\/food\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cat.xula.edu\/food\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/cat.xula.edu\/food\/wp-json\/wp\/v2\/comments?post=22604"}],"version-history":[{"count":3,"href":"https:\/\/cat.xula.edu\/food\/wp-json\/wp\/v2\/posts\/22604\/revisions"}],"predecessor-version":[{"id":22617,"href":"https:\/\/cat.xula.edu\/food\/wp-json\/wp\/v2\/posts\/22604\/revisions\/22617"}],"wp:attachment":[{"href":"https:\/\/cat.xula.edu\/food\/wp-json\/wp\/v2\/media?parent=22604"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cat.xula.edu\/food\/wp-json\/wp\/v2\/categories?post=22604"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cat.xula.edu\/food\/wp-json\/wp\/v2\/tags?post=22604"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}