{"id":22605,"date":"2026-07-15T13:41:54","date_gmt":"2026-07-15T18:41:54","guid":{"rendered":"https:\/\/cat.xula.edu\/food\/?p=22605"},"modified":"2026-07-15T13:41:54","modified_gmt":"2026-07-15T18:41:54","slug":"brightspace-tip-589-lumi-chat","status":"publish","type":"post","link":"https:\/\/cat.xula.edu\/food\/brightspace-tip-589-lumi-chat\/","title":{"rendered":"Brightspace Tip #589: Lumi Chat"},"content":{"rendered":"

Lumi Chat is an AI-based help tool that is integrated directly into Brightspace. Lumi Chat appears as a pop-up from the speech bubble button in the bottom right-hand corner of the screen. <\/p>\n

\"Lumi<\/a>
Click the Lumi Chat<\/strong> icon to ask a question<\/figcaption><\/figure>\n

After typing in a question, Lumi Chat uses generative AI responses to provide answers. Generated answers take the user query, identify the user's intent, and create a freeform text answer with information from D2L's knowledge bases while also linking to related documentation resources where applicable. By accessing support documentation, you can find workflows, articles, and videos that help you to complete your task.<\/p>\n

\"The<\/a>
Lumi Chat dialog box<\/figcaption><\/figure>\n

All users have the option for further assistance. Lumi Chat contains an option to contact Support for further assistance by submitting a ticket or chatting with a live agent.<\/strong><\/p>\n

After closing Lumi Chat, you are prompted with a CSAT (Customer Satisfaction) Survey to gather your feedback. The survey is prompted automatically when you close the chat window and is accessible any time through the star icon in the chat. Participation in the survey is optional.<\/p>\n

Lumi Chat is available in all four EUS-supported languages: English (CA), French (CA), Spanish, and Brazilian Portuguese. The user\u2019s chosen Language and Locale settings in their profile determine the language of the Lumi Chat output messages, the language of the support articles provided, and the language of the support received by email, or chat.<\/p>\n

Note:<\/strong> If a user\u2019s chosen Language and Locale setting is not supported, the default language is English.<\/p>\n

Want more information?<\/h2>\n

About Lumi Chat<\/a><\/p>\n

View current, past, and preview upcoming Continuous Delivery release notes<\/a>
\nInstructors Quick Start Tutorial<\/a>
\nBrightspace Known Issues<\/a>
\nRequest a sandbox course<\/a>
\nSign-up for Brightspace training sessions<\/a>
\nYou can find Brightspace help<\/a> at D2L's website.
\nJoin the Brightspace Community<\/a>.
\nTry these Brightspace How-To documents<\/a>.
\nVisit our Brightspace FAQs<\/a> for additional Brightspace information
\nor schedule a one-on-one session<\/a>, email<\/a>, or
\ncall Janice Florent: (504) 520-7418.<\/p>\n

Note: Are you doing something innovative in Brightspace or perhaps you've discovered a handy tip? Share how you are using Brightspace in your teaching and learning in The Orange Room<\/a>.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

Lumi Chat is an AI-based help tool that is integrated directly into Brightspace. Lumi Chat appears as a pop-up from the speech bubble button in the bottom right-hand corner of the screen. After typing in a question, Lumi Chat uses generative AI responses to provide answers. Generated answers take the user query, identify the user's ...continue reading \"Brightspace Tip #589: Lumi Chat\"<\/span><\/a><\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[403],"tags":[500,402,414],"class_list":{"0":"post-22605","1":"post","2":"type-post","3":"status-publish","4":"format-standard","6":"category-brightspace","7":"tag-artificial-intelligence","8":"tag-brightspace","9":"tag-help","10":"h-entry","11":"hentry","12":"h-as-article"},"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p82MQk-5SB","jetpack-related-posts":[{"id":21091,"url":"https:\/\/cat.xula.edu\/food\/brightspace-tip-486-lumi-chat\/","url_meta":{"origin":22605,"position":0},"title":"Brightspace Tip #486: Lumi Chat","author":"Janice Florent","date":"December 22, 2024","format":false,"excerpt":"Lumi Chat (formerly Brightspace Virtual Assistant) is an AI-based help tool that is integrated directly into Brightspace. Lumi Chat appears as a pop-up from the speech bubble button in the bottom right-hand corner of the screen. The tool provides immediate access to help documentation so users do not have to\u2026","rel":"","context":"In "Brightspace Small Plates"","block_context":{"text":"Brightspace Small Plates","link":"https:\/\/cat.xula.edu\/food\/topic\/brightspace\/"},"img":{"alt_text":"Lumi Chat speech bubble located in lower right-hand corner of web page","src":"https:\/\/i0.wp.com\/cat.xula.edu\/food\/wp-content\/uploads\/2023\/10\/BVA-1.png?resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/cat.xula.edu\/food\/wp-content\/uploads\/2023\/10\/BVA-1.png?resize=350%2C200 1x, https:\/\/i0.wp.com\/cat.xula.edu\/food\/wp-content\/uploads\/2023\/10\/BVA-1.png?resize=525%2C300 1.5x, https:\/\/i0.wp.com\/cat.xula.edu\/food\/wp-content\/uploads\/2023\/10\/BVA-1.png?resize=700%2C400 2x, https:\/\/i0.wp.com\/cat.xula.edu\/food\/wp-content\/uploads\/2023\/10\/BVA-1.png?resize=1050%2C600 3x, https:\/\/i0.wp.com\/cat.xula.edu\/food\/wp-content\/uploads\/2023\/10\/BVA-1.png?resize=1400%2C800 4x"},"classes":[]},{"id":21106,"url":"https:\/\/cat.xula.edu\/food\/brightspace-tip-487-december-continuous-delivery-updates\/","url_meta":{"origin":22605,"position":1},"title":"Brightspace Tip #487: December Continuous Delivery Updates","author":"Janice Florent","date":"December 26, 2024","format":false,"excerpt":"D2L (the company that owns Brightspace) uses Continuous Delivery to update our Brightspace system. The Continuous Delivery model gives us regular monthly updates allowing for incremental and easily integrated changes with no downtime required for our Brightspace system. Our Continuous Delivery update occurs on the 4th Thursday of each month.\u2026","rel":"","context":"In "Brightspace Small Plates"","block_context":{"text":"Brightspace Small Plates","link":"https:\/\/cat.xula.edu\/food\/topic\/brightspace\/"},"img":{"alt_text":"the word update written on a chalk board","src":"https:\/\/i0.wp.com\/cat.xula.edu\/food\/wp-content\/uploads\/2018\/06\/update-1672363_640.jpg?resize=350%2C200","width":350,"height":200},"classes":[]},{"id":21085,"url":"https:\/\/cat.xula.edu\/food\/brightspace-tip-488-help-resources\/","url_meta":{"origin":22605,"position":2},"title":"Brightspace Tip #488: Help Resources","author":"Janice Florent","date":"December 27, 2024","format":false,"excerpt":"As you move forward with using Brightspace in your teaching and learning, you may have some Brightspace questions. Here is a list of Brightspace help resources you can use to get answers to your questions: Instructors Quick Start Tutorial Lumi Chat (formerly Brightspace Virtual Assistant) Brightspace How-to Documents Frequently Asked\u2026","rel":"","context":"In "Brightspace Small Plates"","block_context":{"text":"Brightspace Small Plates","link":"https:\/\/cat.xula.edu\/food\/topic\/brightspace\/"},"img":{"alt_text":"F1 Help key","src":"https:\/\/i0.wp.com\/cdn.pixabay.com\/photo\/2010\/12\/13\/10\/00\/button-2076_960_720.jpg?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":21503,"url":"https:\/\/cat.xula.edu\/food\/brightspace-tip-521-help-resources\/","url_meta":{"origin":22605,"position":3},"title":"Brightspace Tip #521: Help Resources","author":"Janice Florent","date":"July 23, 2025","format":false,"excerpt":"As you move forward with using Brightspace in your teaching and learning, you may have some Brightspace questions. Here is a list of Brightspace help resources you can use to get answers to your questions: Instructors Quick Start Tutorial Lumi Chat (formerly Brightspace Virtual Assistant) Brightspace How-to Documents Frequently Asked\u2026","rel":"","context":"In "Brightspace Small Plates"","block_context":{"text":"Brightspace Small Plates","link":"https:\/\/cat.xula.edu\/food\/topic\/brightspace\/"},"img":{"alt_text":"F1 Help key","src":"https:\/\/i0.wp.com\/cdn.pixabay.com\/photo\/2010\/12\/13\/10\/00\/button-2076_960_720.jpg?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":22604,"url":"https:\/\/cat.xula.edu\/food\/brightspace-tip-590-help-resources\/","url_meta":{"origin":22605,"position":4},"title":"Brightspace Tip #590: Help Resources","author":"Janice Florent","date":"July 20, 2026","format":false,"excerpt":"As you move forward with using Brightspace in your teaching and learning, you may have some Brightspace questions. Here is a list of Brightspace help resources you can use to get answers to your questions: Instructors Quick Start Tutorial Lumi Chat Brightspace How-to Documents Frequently Asked Questions (FAQs) Brightspace Tips\u2026","rel":"","context":"In "Brightspace Small Plates"","block_context":{"text":"Brightspace Small Plates","link":"https:\/\/cat.xula.edu\/food\/topic\/brightspace\/"},"img":{"alt_text":"F1 Help key","src":"https:\/\/i0.wp.com\/cdn.pixabay.com\/photo\/2010\/12\/13\/10\/00\/button-2076_960_720.jpg?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":19383,"url":"https:\/\/cat.xula.edu\/food\/brightspace-tip-413-brightspace-virtual-assistant\/","url_meta":{"origin":22605,"position":5},"title":"Brightspace Tip #413: Brightspace Virtual Assistant","author":"Janice Florent","date":"October 19, 2023","format":false,"excerpt":"Brightspace Virtual Assistant (BVA) is a new AI-based help tool that is integrated directly into Brightspace. The BVA appears as a pop-up from the speech bubble button in the bottom right-hand corner of the screen. The tool provides immediate access to help documentation so users do not have to do\u2026","rel":"","context":"In "Brightspace Small Plates"","block_context":{"text":"Brightspace Small Plates","link":"https:\/\/cat.xula.edu\/food\/topic\/brightspace\/"},"img":{"alt_text":"Brightspace Virtual Assistant speech bubble located in lower right-hand corner of web page","src":"https:\/\/i0.wp.com\/cat.xula.edu\/food\/wp-content\/uploads\/2023\/10\/BVA-1.png?resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/cat.xula.edu\/food\/wp-content\/uploads\/2023\/10\/BVA-1.png?resize=350%2C200 1x, https:\/\/i0.wp.com\/cat.xula.edu\/food\/wp-content\/uploads\/2023\/10\/BVA-1.png?resize=525%2C300 1.5x, https:\/\/i0.wp.com\/cat.xula.edu\/food\/wp-content\/uploads\/2023\/10\/BVA-1.png?resize=700%2C400 2x, https:\/\/i0.wp.com\/cat.xula.edu\/food\/wp-content\/uploads\/2023\/10\/BVA-1.png?resize=1050%2C600 3x, https:\/\/i0.wp.com\/cat.xula.edu\/food\/wp-content\/uploads\/2023\/10\/BVA-1.png?resize=1400%2C800 4x"},"classes":[]}],"_links":{"self":[{"href":"https:\/\/cat.xula.edu\/food\/wp-json\/wp\/v2\/posts\/22605","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cat.xula.edu\/food\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cat.xula.edu\/food\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cat.xula.edu\/food\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/cat.xula.edu\/food\/wp-json\/wp\/v2\/comments?post=22605"}],"version-history":[{"count":6,"href":"https:\/\/cat.xula.edu\/food\/wp-json\/wp\/v2\/posts\/22605\/revisions"}],"predecessor-version":[{"id":22613,"href":"https:\/\/cat.xula.edu\/food\/wp-json\/wp\/v2\/posts\/22605\/revisions\/22613"}],"wp:attachment":[{"href":"https:\/\/cat.xula.edu\/food\/wp-json\/wp\/v2\/media?parent=22605"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cat.xula.edu\/food\/wp-json\/wp\/v2\/categories?post=22605"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cat.xula.edu\/food\/wp-json\/wp\/v2\/tags?post=22605"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}