Respondus LockDown Browser FAQ

Respondus LockDown Browser image

Respondus LockDown Browser is an alternative web browser that may be used by students to take online quizzes and exams. Respondus LockDown Browser:

  • Prevents students from accessing websites, email, or other materials or applications on their computer while taking an exam
  • Secures an exam by preventing screen captures or printing of the exam by students
  • Can be easily applied to any quiz or test by a faculty member in Blackboard

You can view more information on how Respondus LockDown Browser works by
viewing this helpful video
.

Who can use this software?

Faculty and students utilize the Respondus LockDown Browser in different ways. For faculty, Respondus LockDown browser is integrated into Blackboard Learn; faculty can turn on the requirement to use the LockDown Browser on a specific test from a control panel.

Students who are required to use the LockDown browser must have access to the software by either locating a computer with the LockDown Browser installed already, or student must download and install the LockDown Browser to their personal computer.

Where can I find Quick Start Guides for Respondus LockDown Browser?

To access how-to guides on using Respondus LockDown Browser please read the provided Instructor Guide and Student Guide:

How do I enable Respondus LockDown Browser for an exam in my course?

Respondus LockDown Browser tool is installed on Blackboard Learn. Faculty have to enable each test where students will be required to use LockDown Browser. For information on preparing and exam for use with Respondus LockDown Browser, please refer to the Instructor Quick Start Guide and/or view this video.

What are the Respondus LockDown Browser system requirements?

Respondus LockDown Browser can be used on PCs and Macs. The system requirements can be found at: respondus.com.

Additionally, viruses on the computer can affect Respondus LockDown Browser behavior. Always use antivirus software to keep your computer safe.

Does anything need to be installed on a computer for Respondus LockDown Browser to be used for an online exam?

Yes, the application for Respondus LockDown Browser must be installed on the computer. Use this link to download Respondus LockDown Browser. There is no cost for the software, and versions of the LockDown Browser are available for Windows PC's and Macs. Once installed, a shortcut named "LockDown Browser" will appear on the Windows desktop (on a Mac, launch "LockDown Browser" from the Applications folder). Students MUST start LockDown Browser and log in to their course through it in order to take any exam which requires the use of LockDown Browser.

How will students use Respondus LockDown Browser to take their exams?

Students should review the Student Quick Start Guide for Respondus LockDown Browser before taking an exam to ensure they understand how to use it. Instructors may wish to consider including a link to the Student Quick Start Guide in Blackboard Learn so students will know what they need to do to prepare to take an exam that uses LockDown Browser.

Students should also review the general online test taking guide before taking their first online exam.

Additionally, instructors should provide students with unlimited attempts to take a practice quiz. The practice quiz should be available for the entire semester. The practice quiz should have enough questions in it so that students can get an idea of what to expect when they take a test that requires Respondus LockDown Browser. Every student, even those who will be using a computer in Xavier's computer lab, should be required to take the practice quiz before their first test that requires the use of Respondus LockDown Browser.

Is Respondus LockDown Browser accessible to students with disabilities?

The short answer is yes. The details are as follows:

The Mac version of LockDown Browser works with VoiceOver (the standard screen reader that comes with the Mac OS). LockDown Browser's functions and security remain the same when VoiceOver is used.

The Windows version of LockDown Browser (version 1.0.5.17 and newer) allows a student to use screen reader accessibility programs, such as JAWS and Windows-Eyes. However, the security level of LockDown Browser is lowered when screen readers are used. To address this, the instructor must enable a setting that permits specific students to use a screen reader application with LockDown Browser.

For more information on accessibility settings view this accessibility knowledgebase article.

Should students take a practice test?

Yes, students should be required to take a practice test. Instructors should provide students with unlimited attempts to take a practice test. The practice test should be available for the entire semester. The practice test should have enough questions in it so that students can get an idea of what to expect when they take a test that requires Respondus LockDown Browser/Respondus Monitor.

Every student, even those who will be using a computer in Xavier's computer lab, should be required to take the practice test before their first test that requires the use of Respondus LockDown Browser/Respondus Monitor.

Can I use my computer on a wireless network to take an exam with Respondus LockDown Browser?

We strongly recommend using an Ethernet (wired) Internet connection while taking your exam in LockDown Browser. If you use a wireless, USB modem, laptop connect card, or mobile hotspot connection during an exam, you are more likely to run into problems due to dropped/interrupted connections to the Blackboard server. This is because the Blackboard server is more bandwidth intensive (especially during exams) than normal Internet surfing.

If you lose your Internet connection during the exam, it will lock up the browser and not allow you to save answers, move on to other questions, submit or exit the exam. Ethernet connections are the most stable connection to the Blackboard server. If you have a router, plugging directly into it when taking exams will reduce the chances of connection interruptions.

Can I use Respondus LockDown Browser on Xavier's RUSHNET wireless network?

There have been some issues using Respondus LockDown Browser on Xavier's RUSHNET wireless network. Therefore, using RUSHNET is not recommended.

Faculty should connect to the XULANET wireless network to setup Respondus LockDown Browser/Respondus Monitor test settings.

Students can 1) go to the Mac Lab (St. Joe room 103) or the 3M Resource and Mentoring Center (1st floor Library) where there are computers they can use OR 2) bring their laptop to ITC (NCF room 209) where ITC personnel can connect their laptop to the wired network so the student can take their test. This setup is limited to two students at a time.

Can an iPad be used with LockDown Browser?

The iPad Edition of "LockDown Browser" (available from iTunes) enables a student to use an iPad to take exams that require LockDown Browser. However, the instructor must first select a setting that permits the use of iPads for the exam. Review this knowledgebase article for more information.

Where can students find a computer with Respondus LockDown Browser installed on campus?

The Mac Lab (St. Joe room 103) and 3M Resource and Mentoring Center (Library 1st floor) have Respondus LockDown Browser installed on computers that students can use to take exams that require Respondus LockDown Browser.

I expected Respondus LockDown Browser to automatically launch when I clicked on the exam.

Respondus LockDown Browser is a separate application program from Internet Explorer, Firefox, Safari, etc. You must close ALL other programs on your computer, then start the Respondus LockDown Browser program BEFORE logging in to your course. When logged into the course through Respondus LockDown Browser, you will be able to take the exam.

I need to close "Dell Dock", "Google Desktop" and "Skype" (Windows users).

Symptom: When LockDown Browser is opened, a message indicates that the user must close an application or program. LockDown Browser offers to close the program but is unable to do, so the application closes.

Solution: If the program indicated is not actually used on this computer, you can uninstall it from Start > Control Panel. To keep the program, change the program's settings so it does not run automatically when Windows starts up, or use Task Manager to stop the program before running Respondus LockDown Browser. Below are instructions for specific programs.

Dell Dock

Dell Dock is a utility included with many Dell computers. Follow one of the steps below when encountering issues with the "Dell Dock" and Respondus LockDown Browser:

  • If the program is not needed, uninstall the Dell Dock from Windows -> Start -> Control Panel -> Add/Remove Programs (Windows XP) or Programs and Features (Windows 7/Vista).
  • Or, to block Dell Dock from running at startup:
    1. Press the 'Windows logo' key and the 'R' key simultaneously on the keyboard.
    2. Type "msconfig" (without quotes) in the box that comes up, and then press Enter.
    3. In the next box that comes up, navigate to the start-up tab, then un-check the box next to "delldock".
    4. Click "Apply" then "OK".
    5. Restart the computer.
  • Or, to disable the utility from within Dell Dock, see: http://www.ehow.com/how_4773983_remove-dell-dock.html

Google Desktop

Google Desktop is a utility that allows users to search files on the computer and to use a Sidebar gadget bar to display applets on top of other programs. Follow one of the steps below when encountering issues with Google Desktop and Respondus LockDown Browser:

  • If the Google Desktop is not being used on the computer, the best option is to remove it from the system through Windows -> Start -> Control Panel -> Add/Remove Programs (Windows XP) or Programs and Features (Windows 7/Vista).
  • Or, manually stop Google Desktop before starting LockDown Browser by starting Task Manager and using End Process to stop all Google processes.

Skype

Skype is a program that allows conferencing and phone calls over the internet. Follow one of the steps below when encountering issues with Skype and Respondus LockDown Browser:

  • If Skype is not being used on the computer, the best option is to remove it from the system through Windows -> Start -> Control Panel -> Add/Remove Programs (Windows XP) or Programs and Features (Windows 7/Vista).
  • Or, close any browsers that are open, since Skype will attach itself to those browsers. Then, manually stop Skype before starting LockDown Browser by starting Task Manager and using End Process to stop all Skype processes

I am trying to take an exam and I do not see the begin test button.

If you are not seeing the "Begin" button for your exam, but you are seeing a message indicating that Respondus LockDown Browser is required and a prompt to enter a password, then you are not currently logged in to the course using the Respondus LockDown Browser program. You should logout of the course, close your current web browser and all other open programs and applications on your computer. Then, start the Respondus LockDown Browser program and log in to your course through it. Navigate to the exam, and you should now see the "Begin" button.

I want to adjust the font size while inside the Respondus LockDown Browser program.

If the text in Respondus LockDown Browser is too small or too large, you should adjust the font size of the text in the browser before you start your exam. Adjust the font size in the Respondus LockDown Browser program before you login. To do so,

Windows:

  1. Launch the Respondus LockDown Browser program
  2. Click the Information-Settings icon in the upper left (the "i" button)
  3. Look for "Set Font Size"
  4. Choose the setting you'd prefer from the drop-down box and Apply
  5. Login to Blackboard, get into your course, and take the test

Mac:

  1. Launch the Respondus LockDown Browser program
  2. Click the About icon in the upper left corner of the menu bar
  3. Check the "Never use font size smaller than" box
  4. Choose the font size you prefer from the drop-down box and click the Close button
  5. Login to Blackboard, get into your course, and take the test

How can students view test results and feedback for a test where Respondus LockDown Browser is required once the availability date has past?

Step-by-step instructions for viewing test results and feedback after the availability date has past are available.

Is Respondus LockDown Browser training available?

The Center for the Advancement of Teaching (CAT) provides faculty training and support for Respondus LockDown Browser/Respondus Monitor. Visit CAT's website for Blackboard workshops or contact Janice Florent.

Students can get help by viewing this introduction to Respondus LockDown Browser/Respondus Monitor video and/or Student Quick Start Guide. If students still have questions they should contact their instructor.

Where can I find additional information (FAQs) for Respondus LockDown Browser?

For additional FAQs visit the Knowledgebase at Respondus.com.

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