help – CAT FooD

Brightspace Tip #421: Help Resources

Janice FlorentDecember 19, 2023Leave a comment

As you move forward with using Brightspace in your teaching and learning, you may have some Brightspace questions. Here is a list of Brightspace help resources you can use to get answers to your questions:

Also, did you know there is a virtual assistant that is integrated directly into Brightspace? If this is news to you, refer to Brightspace Tip #413: Brightspace Virtual Assistant to find out more about it.

Additionally, if you are having difficulties using any of the course tools, you can get help from D2L. This help is available 24/7 via Email and Live Chat. You will find options to request Email Support and Live Chat Support in the Brightspace Virtual Assistant. You must be logged into Brightspace to access the Brightspace Virtual Assistant.

Want more information?

View current, past, and preview upcoming Continuous Delivery release notes
Instructors Quick Start Tutorial
Brightspace Known Issues
Request a sandbox course
Sign-up for Brightspace training sessions
You can find Brightspace help at D2L's website.
Join the Brightspace Community.
Try these Brightspace How-To documents.
Visit our Brightspace FAQs for additional Brightspace information
or schedule a one-on-one session, email, or
call Janice Florent: (504) 520-7418.

Note: Are you doing something innovative in Brightspace or perhaps you've discovered a handy tip? Share how you are using Brightspace in your teaching and learning in The Orange Room.

Image credit: Image by PublicDomainPictures from Pixabay

Brightspace Tip #413: Brightspace Virtual Assistant

Janice FlorentOctober 19, 2023Leave a comment

Brightspace Virtual Assistant (BVA) is a new AI-based help tool that is integrated directly into Brightspace. The BVA appears as a pop-up from the speech bubble button in the bottom right-hand corner of the screen.

Brightspace Virtual Assistant speech bubble located in lower right-hand corner of web page — Click the **Brightspace Virtual Assistant** icon to ask a question

The tool provides immediate access to help documentation so users do not have to do research in another browser tab or window. After typing in a question, the tool provides persona-specific documentation available in Brightspace Community.

Brightspace Virtual Assistant dialog box

Persona-specific information is derived from the user’s role in Brightspace, for example:

Instructors can find persona-specific step-by-step guides and video tutorials on how to set up a course and other activities.
Students/Learners can find help documentation related to their Brightspace how-to questions without having to leave the page.
Administrators can find resources to complete tasks with how-to instructions available directly in the right-hand corner of their page.

All users have the option for further assistance. Brightspace Virtual Assistant contains options to Ask the Community or to contact Support for further assistance by email or chatting with a live agent.

Brightspace Virtual Assistant is available in all four EUS-supported languages: English (CA), French (CA), Spanish, and Brazilian Portuguese. The user’s chosen Language and Locale settings in their profile determine the language of the Brightspace Virtual Assistant output messages, the language of the support articles provided, and the language of the support received by email, or chat.

Note: If a user’s chosen Language and Locale setting is not supported, the default language is English.

Want more information?

Brightspace Virtual Assistant

Note: Are you doing something innovative in Brightspace or perhaps you've discovered a handy tip? Share how you are using Brightspace in your teaching and learning in The Orange Room.

Brightspace Tip #362: Help Resources

Janice FlorentDecember 12, 2022Leave a comment

As you move forward with teaching and learning, you may have Brightspace questions. Here is a list of Brightspace help resources you can use to get answers to your questions:

Additionally, if you are having difficulties using any of the course tools, you can get help from D2L. This help is available 24/7 via Email and Live Chat. You will find links for Email Support and Live Chat Support in the Help menu on the NavBar (inside of Brightspace). You must be logged into Brightspace to access the Email and Live Chat Support links.

Want more information?

View all the Brightspace training recaps
Instructors Quick Start Tutorial
Continuous Delivery release notes
Brightspace Known Issues
Request a sandbox course
Sign-up for Brightspace training sessions
You can find Brightspace help at D2L's website.
Join the Brightspace Community.
Try these Brightspace How-To documents.
Visit our Brightspace FAQs for additional Brightspace information
or schedule a one-on-one session, email, or
call Janice Florent: (504) 520-7418.

Note: Are you doing something innovative in Brightspace or perhaps you've discovered a handy tip? Share how you are using Brightspace in your teaching and learning in The Orange Room.

Image credit: Image by PublicDomainPictures from Pixabay

Brightspace Tip #335: Help Resources

Janice FlorentAugust 2, 2022August 4, 2022Leave a comment

As you move forward with teaching and learning, you may have Brightspace questions. Here is a list of Brightspace help resources you can use to get answers to your questions:

Want more information?

Note: Are you doing something innovative in Brightspace or perhaps you've discovered a handy tip? Share how you are using Brightspace in your teaching and learning in The Orange Room.

Image credit: Image by PublicDomainPictures from Pixabay

Brightspace Tip #294: Help Resources

Janice FlorentJanuary 14, 2022Leave a comment

As you move forward with teaching and learning, you may have Brightspace questions. Here is a list of Brightspace help resources you can use to get answers to your questions.

Want more information?

Note: Are you doing something innovative in Brightspace or perhaps you've discovered a handy tip? Share how you are using Brightspace in your teaching and learning in The Orange Room.

Image credit: Image by geralt from Pixabay

Brightspace Tip #148: Help Resources

Janice FlorentMarch 27, 2020Leave a comment

As you continue to teach remotely during this disruption, you may have questions. Here is a list of Brightspace help resources you can use to get answers to your questions.

Want more information?

Visit our #KeepTeachingXULA wiki resource
View all the Brightspace training recaps
Brightspace Known Issues
Request a sandbox course
Sign-up for Brightspace training sessions
You can find Brightspace help at D2L's website.
Join the Brightspace Community.
Try these Brightspace How-To documents.
Visit our Brightspace FAQs for additional Brightspace information
or schedule a one-on-one session, email, or
call Janice Florent: (504) 520-7418.

Note: Are you doing something innovative in Brightspace or perhaps you've discovered a handy tip? Share how you are using Brightspace in your teaching and learning in The Orange Room.

Image credit: Image by geralt from Pixabay

Brightspace Tip #133: Help Resources

Janice FlorentDecember 15, 2019Leave a comment

As you work on setting up your courses you may have questions. Here is a list of Brightspace help resources you can use to get answers to your questions.

Want more information?

View all the Brightspace training recaps
Brightspace Known Issues
Request a sandbox course
Sign-up for Brightspace training sessions
You can find Brightspace help at D2L's website.
Join the Brightspace Community.
Try these Brightspace How-To documents.
Visit our Brightspace FAQs for additional Brightspace information
or schedule a one-on-one session, email, or
call Janice Florent: (504) 520-7418.

Note: Are you doing something innovative in Brightspace or perhaps you've discovered a handy tip? Share how you are using Brightspace in your teaching and learning in The Orange Room.

Image credit: Image by PublicDomainPictures from Pixabay

Brightspace Tip #29: Training Recaps and Help Resources

Janice FlorentMay 2, 2018Leave a comment

In case you missed the Brightspace training sessions or if you attended one of the training sessions and want to recap what was covered, you can review these resources:

Additionally, here's a link to my Brightspace Tip #16: Help Resources blog post.

**NOTE: Brightspace Tip #23 has additional/updated training information on the Grades Tool.

Brightspace Tip #20: Training Recaps and Help Resources

Janice FlorentJanuary 25, 2018Leave a comment

In case you missed the Brightspace training sessions or if you attended one of the training sessions and want to recap what was covered, you can review these resources:

Additionally, here's a link to my Brightspace Tip #16: Help Resources blog post.

Brightspace Tip #16: Help Resources

Janice FlorentDecember 17, 2017December 17, 2017Leave a comment

As you work on setting up your courses you may have questions. Here is a list of Brightspace help resources you can use to get answers to your questions.

Our Brightspace training continues in January. The upcoming Brightspace Quick Start training sessions are designed to help faculty to get their Brightspace courses up and running. The Brightspace Drop-in sessions are for faculty who are already familiar with navigating in Brightspace and just need to get a few questions answered. In that case, they can just "drop-in" and ask questions.

If you did not get a chance to attend any of the Brightspace training sessions, consider attending one of the Quick Start sessions and/or one of the Drop-in sessions. Please visit our events page for workshop details and to RSVP for upcoming Brightspace training sessions.

Want more information?

Brightspace Migration FAQs
View all the Brightspace training recaps
Request a sandbox course
Sign-up for Brightspace training sessions
You can find Brightspace help at D2L's website.
Join the Brightspace Community.
Try these Brightspace How-To documents.
Visit our Brightspace FAQs for additional Brightspace information
or schedule a one-on-one session, email, or
call Janice Florent: (504) 520-7418.

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