Skip to content

Brightspace Tip #413: Brightspace Virtual Assistant

Brightspace Virtual Assistant (BVA) is a new AI-based help tool that is integrated directly into Brightspace. The BVA appears as a pop-up from the speech bubble button in the bottom right-hand corner of the screen.

Brightspace Virtual Assistant speech bubble located in lower right-hand corner of web page
Click the Brightspace Virtual Assistant icon to ask a question

The tool provides immediate access to help documentation so users do not have to do research in another browser tab or window. After typing in a question, the tool provides persona-specific documentation available in Brightspace Community.

Brightspace Virtual Assistant dialog box
Brightspace Virtual Assistant dialog box

Persona-specific information is derived from the user’s role in Brightspace, for example:

  • Instructors can find persona-specific step-by-step guides and video tutorials on how to set up a course and other activities.
  • Students/Learners can find help documentation related to their Brightspace how-to questions without having to leave the page.
  • Administrators can find resources to complete tasks with how-to instructions available directly in the right-hand corner of their page.

All users have the option for further assistance. Brightspace Virtual Assistant contains options to Ask the Community or to contact Support for further assistance by email or chatting with a live agent.

Brightspace Virtual Assistant is available in all four EUS-supported languages: English (CA), French (CA), Spanish, and Brazilian Portuguese. The user’s chosen Language and Locale settings in their profile determine the language of the Brightspace Virtual Assistant output messages, the language of the support articles provided, and the language of the support received by email, or chat.

Note: If a user’s chosen Language and Locale setting is not supported, the default language is English.

Want more information?

Brightspace Virtual Assistant

View current, past, and preview upcoming Continuous Delivery release notes
Instructors Quick Start Tutorial
Brightspace Known Issues
Request a sandbox course
Sign-up for Brightspace training sessions
You can find Brightspace help at D2L's website.
Join the Brightspace Community.
Try these Brightspace How-To documents.
Visit our Brightspace FAQs for additional Brightspace information
or schedule a one-on-one session, email, or
call Janice Florent: (504) 520-7418.

Note: Are you doing something innovative in Brightspace or perhaps you've discovered a handy tip? Share how you are using Brightspace in your teaching and learning in The Orange Room.

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.