Lumi Chat (formerly Brightspace Virtual Assistant) is an AI-based help tool that is integrated directly into Brightspace. Lumi Chat appears as a pop-up from the speech bubble button in the bottom right-hand corner of the screen.
The tool provides immediate access to help documentation so users do not have to do research in another browser tab or window. After typing in a question, the tool provides persona-specific documentation available in Brightspace Community.
Persona-specific information is derived from the user’s role in Brightspace, for example:
- Instructors can find persona-specific step-by-step guides and video tutorials on how to set up a course and other activities.
- Students/Learners can find help documentation related to their Brightspace how-to questions without having to leave the page.
- Administrators can find resources to complete tasks with how-to instructions available directly in the right-hand corner of their page.
All users have the option for further assistance. Lumi Chat contains options to Ask the Community or to contact Support for further assistance by email or chatting with a live agent.
Lumi Chat is available in all four EUS-supported languages: English (CA), French (CA), Spanish, and Brazilian Portuguese. The user’s chosen Language and Locale settings in their profile determine the language of the Lumi Chat output messages, the language of the support articles provided, and the language of the support received by email, or chat.
Note: If a user’s chosen Language and Locale setting is not supported, the default language is English.
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