Lumi Chat is an AI-based help tool that is integrated directly into Brightspace. Lumi Chat appears as a pop-up from the speech bubble button in the bottom right-hand corner of the screen.
After typing in a question, Lumi Chat uses generative AI responses to provide answers. Generated answers take the user query, identify the user's intent, and create a freeform text answer with information from D2L's knowledge bases while also linking to related documentation resources where applicable. By accessing support documentation, you can find workflows, articles, and videos that help you to complete your task.
All users have the option for further assistance. Lumi Chat contains an option to contact Support for further assistance by submitting a ticket or chatting with a live agent.
After closing Lumi Chat, you are prompted with a CSAT (Customer Satisfaction) Survey to gather your feedback. The survey is prompted automatically when you close the chat window and is accessible any time through the star icon in the chat. Participation in the survey is optional.
Lumi Chat is available in all four EUS-supported languages: English (CA), French (CA), Spanish, and Brazilian Portuguese. The user’s chosen Language and Locale settings in their profile determine the language of the Lumi Chat output messages, the language of the support articles provided, and the language of the support received by email, or chat.
Note: If a user’s chosen Language and Locale setting is not supported, the default language is English.
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call Janice Florent: (504) 520-7418.
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