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If you're like me, you spent a lot of time in the past week thinking about how you will hold your classes online, but not a lot of time thinking about how you will hold your office hours online. Office hours don't usually require much forethought. You show up and deal with whatever comes up.

But now we need to think about our office hours, in particular, how we will make ourselves available to our students during those times. There are a number of options for doing this, including Virtual Classroom and Google Hangouts. I've decided to use Zoom, since that's what I'm using for my synchronous class meetings. But instead of creating a new Zoom meeting for every office hour (which would make for a real mess every time I log into Zoom, even if I just did recurring meetings), I'm going to use my Personal Meeting Room in Zoom.

Personal Meeting Room

Zoom's Personal Meeting Room is a meeting you set up once (although you can change the settings whenever you want), but that you can start and stop whenever you want. This way, there's only one URL you need to provide your students. It's sort of like telling your student where your office is on the first day of class. Once they now where it is (theoretically) you never have to tell them again.

For the most part, setting up your Personal Meeting Room is the same as setting up any other meeting in Zoom, but you don't give it a special name or description, and you don't have to worry about any scheduling details. To change the settings, click on the Personal Meeting Room tab.

The toolbar for Meetings on the Xula.Zoom.Us web site.
The tabs available when on the meetings page on the Xula.Zoom.Us site.
The toolbar for Meetings when in Brightspace.
The tabs available when on the meetings page on the Zoom page in Brightspace.

Branding

One of the nice options with the Personal Meeting Room is that you can change the Join URL to make it more personal. Whereas with regular meetings, you just use whatever 9-digit code the system generates for you, with your Personal Meeting Room, you can customize the link. This makes it easier to for students to remember (just like how they remember your office location). It also gives you the opportunity to do a little personal branding.

A screenshot of the Zoom page listing the settings for my Personal Meeting Room.
With Personal Meeting Rooms, you can customize the Join URL to make them easier to remember (and to do a little personal branding).
Screenshot of the main menu on the Xula.Zoom.Us web site.
The profile settings, and many others, are only accessible by logging into Xula.Zoom.Us.

However, you don't change it on the Edit This Meeting page. Instead, you need go into Profile, but you can only do this through the Xula.Zoom.Us web site. You can't access your profile settings by going in through Brightspace. When you log into Xula.Zoom.Us, you'll see the following menu on the left of the screen. Click on PROFILE, and you'll be able to change a number of details about your account, including the profile picture that will appear in a meeting when you have your video camera turned off. You can also connect your Zoom account to your Google calendar, and many other things from this page. What we're interested in here, though, is your ability to change your Personal Link. Click on Customize, and you can change what follows the the main part of the URL (https://xula.zoom.us/my/). Instead of a randomly generated string, I plugged in my name: jason.s.todd. Your customization can be between 5 and 40 characters, but it can only contain letters (a-z), numbers (0-9) and periods (".").

A screenshot of the profile settings page on Xula.Zoom.Us.
From the profile page of the Xula.Zoom.Us site, you can change a variety of settings that you can't access through Brightspace.

So now I can add this link — just one link — on my Brightspace course. I can start and stop this "meeting" whenever I want, so when it's time for an office hour, I just go into Zoom, click on Personal Meeting Room, and click Start Meeting. I should note that this new URL I've created is just an alias of my real PMR link, that string of random characters. Still, it's a handy way to make it easier for your students to get in touch with you.

Calendar Events

I've also created recurring events in Calendars for each of my courses in Brightspace noting my office hours and providing the link. I've done the same thing with our regular class meetings. This way, when the students look at the Upcoming Events or the Course Schedule on Brightspace, they'll see, in addition to their upcoming deadlines, reminders with links for my office hours. In addition, if the student has installed Brightspace's Pulse app on their smartphone, they will receive notifications about these events.

This is a screenshot of the upcoming events section in Brightspace.
Using Calendar events and Due Dates in Brightspace provides students with clear reminders about what's coming up in your class. For new remote learners, this may have a significant impact on their ability to keep on schedule with your class.

 

by Janice Florent

Faculty often report that most students do not take advantage of office hours. Usually the students who do take advantage of office hours are not the ones who need the most help. Consequently some faculty have come up with alternative offices hours to encourage students to seek help.

In a recent faculty focus article, Dr. Maryellen Weimer wrote about two professors who reformatted their office hours into something they called "course centers." The course centers are 1-2 hour blocks of time faculty spend in an unoccupied classroom. Students can come and go as they please and work on whatever they want during that time. If students want help, they can ask for assistance. Otherwise the faculty member just floats around the room.

The faculty wanted to create an environment in the course centers in which students felt like they were just spending time studying, rather than explicitly getting help; where students felt welcome getting together with other students for a study session; and where they felt no pressure to have a set of questions ready to ask the instructor.

It is important to note that the "course centers" did not replace traditional office hours, they supplemented them.

Additionally, Dr. Weimer compiled the following suggestions from the comments made in response to her “Why Students Don’t Attend Office Hours” article:

Schedule office hours when they’re convenient – for both the faculty member and the students.
Require a visit, preferably early in the course - one reader shared that she invites each student with a personal note (staggering the notes so she’s not overwhelmed). Those who don’t show for a meeting get a “missed you” note. Students make the choice albeit under conditions that make it harder to not show up.
Reward those who come with points - make the visit worth something; those who use this approach recommend just a small amount of points.
Meet someplace other than the office - suggestions included “student spaces” like the student center or the campus cafeteria.

For more information read Dr. Weimer’s "Office Hours Alternative Resonates with Students" and "Office Hours Redux" articles.